Seasonal Operations Support Specialist - Strategic Accounts

🇺🇸Remote$28K–$38K/yri7h ago

K-12 Operations Operations Management Data Analysis Business Intelligence Project Management Process Improvement

Summary

Seasonal Operations Support Specialist supporting Great Minds' Strategic Accounts team during peak periods by monitoring operational exceptions, managing case data, and generating actionable insights through data analysis and reporting.

Key Responsibilities: Monitor exception reporting and communicate anomalies to leadership, track operational metrics and SLAs, enter and manage data in Salesforce, develop reports using Excel and Power BI, and provide proactive problem-solving and administrative support during high-volume periods.

Skills & Tools: Proficiency with Salesforce, Excel, and Power BI; strong data entry and analytical capabilities; proactive problem-solving and troubleshooting; excellent communication and collaboration skills.

Qualifications: High school diploma or equivalent required; experience with data management systems, CRM platforms, or business operations preferred; ability to work independently and manage multiple priorities in a fast-paced environment.

Location: Remote

Compensation: Not provided by employer. Typical compensation for this role is $45,000 – $60,000/year based on title, seniority, and remote location.

Job Description

Who We Are

Great Minds is a high-growth, mission-driven organization founded by educators in 2007. As a for-profit, Public Benefit Corporation, we believe all students deserve access to meaningful, challenging content—and all teachers deserve tools that are intuitive, effective, and built for the realities of today’s classrooms.

We develop high-quality, knowledge-rich math, science and ELA curricula grounded in research and designed in collaboration with educators. Our materials reflect real classroom needs and are built to drive lasting student outcomes.

We are committed to usability, coherence, and practical implementation—supporting teachers not just through curriculum, but with professional learning, purposeful technology, and responsive service that enable strong adoption and impact.

What We Build

Our products—Eureka Math and Eureka Math², Wit & Wisdom, PhD Science, Geodes, and the newly launched Arts & Letters ELA—are trusted by thousands of schools and districts nationwide.

Eureka Math is the most widely used math curriculum in the U.S., and is focused on balancing conceptual understanding, procedural fluency, and application.
Wit & Wisdom® and Arts & Letters ELA™ anchor our reading strategy with content-rich, grade-level instruction that integrates literature, history, and the arts, grounded in the science of reading. Geodes® complements our reading suite with decodable texts that pair phonics with meaningful content to support early literacy.
PhD Science is a hands-on K-5 Science program that sparks curiosity as students build enduring knowledge of how the scientific world works.

These programs reflect a shared belief in high expectations, joyful rigor, and deep respect for educators and students.

Where We’re Headed

Great Minds is entering a new stage of growth and product maturity. We are focused on building more connected, customer-informed experiences across the full educator journey—from curriculum to professional learning to platform and support.

Our long-term vision is to become a true partner in impact—not just delivering curriculum, but supporting educators in achieving outcomes at scale.

Job Purpose

The Seasonal Operations Support Specialist – Strategic Accounts reports to the Senior Operations
Strategic Accounts and supports the Operations Supply Chain team during peak season. This role
monitors exception reporting, identifies and communicates anomalies, ensures data accuracy, and
manages daily case activities through timely data entry, analysis, and reporting.

This role leverages tools such as Salesforce, Excel, and Power BI to analyze data, identify trends,
generate actionable insights, and drive timely issue resolution. The role strengthens team
performance by proactively communicating updates, contributing insights in team meetings, and
completing administrative tasks that improve efficiency and productivity during high-volume
periods.

Responsibilities:

Monitors exceptions reporting and promptly communicate any anomalies to the Senior
Manager, Operations-Strategic Accounts, ensuring timely awareness and response to
operational issues.
Tracks key operational metrics and service level agreements (SLAs) to ensure timely case
resolution and issue management.
Demonstrates proactive problem-solving skills and the ability to troubleshoot data-related
issues independently.
Escalates any issues as required to the Senior Manager, Operations-Strategic Accounts, for
timely resolution and decision-making.
Accurately enter and manage data into Salesforce to support daily case management
operations.
Applies basic analytical skills to interpret data and identify trends and insights.
Develops and maintains routine and ad-hoc reports using tools such as Excel, Salesforce,
Power BI, etc.
Actively engages in relevant team meetings, providing input, insights, and
recommendations to drive operational excellence, fostering collaboration and continuous
improvement within the team.
Assists the team with various administrative tasks, including documentation, data
collection, reporting, etc., to support team productivity