Enrollment & Outreach Advisor

WorldStrides

🇲🇽In-Person - Calle 56 - Num 444-A por 33 y 35, MexicoMX$240K–MX$360K/yri22h ago

Higher Ed Customer Success Enrollment Management Student Success Academic Advising Higher Education

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Role Snapshot

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As an Enrollment & Outreach Advisor for WorldStrides' ISA & TEAN study abroad programs, you'll guide prospective students from initial interest through application submission, serving as their trusted partner in exploring international education opportunities.

Key Responsibilities: Engage with prospective students via phone, email, live chat, and forms to answer questions and recommend study abroad programs. Partner with Program Managers and Regional Directors to support students through decision-making and manage large-scale outreach campaigns during peak seasons.

Skills & Tools: Strong written and verbal communication skills with customer service and student-facing experience. Sales or advising background preferred, with passion for student success and global learning.

Qualifications: Bachelor's degree or equivalent professional experience required. Study abroad, international research, teaching, or service-learning experience preferred.

Location: In-Person - Calle 56 - Num 444-A por 33 y 35, Mexico

Compensation: MX$240K–MX$360K/yr (estimated)

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Job Description

Company Introduction

WorldStrides is the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C. and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world – and themselves – in new ways.

Job Description:

Are you passionate about international education and helping students turn big dreams into real‑world experiences abroad? As a Enrollment & Outreach Advisor, you’ll play a key role in guiding students from initial interest to application submission—serving as their trusted partner as they explore life‑changing study abroad opportunities with ISA & TEAN.

In this relationship‑driven role, you’ll connect with students who are curious about studying abroad and help them identify the program that best aligns with their academic goals, financial considerations, and personal interests. Using both internal tools and external resources, you’ll provide thoughtful, informed guidance while ensuring alignment with university partners and best practices in education abroad.

What You’ll Do

Engage with prospective students through phone, email, live chat, inquiry forms, and incomplete applications
Follow up on provided leads with proactive outreach to answer questions and recommend programs that fit each student’s needs
Ask the right questions, address concerns, and confidently guide students through decision‑making—leading them toward an ISA & TEAN application
Partner closely with Program Managers and Regional Directors to support students with unique needs or complex situations
Collaborate on large‑scale phone and email campaigns during peak seasons
Contribute to special projects, initiatives, and occasional data support as needed

What We’re Looking For

A passion for student success and global learning
Bachelor’s degree or equivalent professional experience
Background in sales or advising (preferred, but not required)
Study abroad, international research, teaching, or service‑learning experience
Strong written and verbal communication skills
Customer service or student‑facing experience
Solid knowledge of international education and study abroad programs
Experience working on a U.S. college or university campus (a plus, but not required)

Work Perks

Fun & driven environment.
Excellent medical, dental, and vision coverage, life, accidental death and dismemberment, accident, critical illness, and disability insurance.
+10% of gross salary as food stamps.
1 paid volunteer day & 25 PTO* days to start – accrue up to 28 over 3 years, 4 mental health days, and 5 bereavement days.
Statutory Holidays by Mexican Federal Labor Law.
Tuition reimbursement up to five thousand, two hundred fifty dollars annually or one thousand dollars towards professional certification annually.
Flexible work schedule providing on-site and hybrid opportunities.
Encouraged participation in our Employee Resource Groups and Diversity, Equity, & Inclusion council.
Fitness opportunities.

Why Join Us?

At ISA & TEAN, you’ll be part of a collaborative, mission‑driven team that believes study abroad can be truly transformative. If you enjoy building relationships, problem‑solving, and helping students take confident steps toward global experiences, we’d love to hear from you. Apply today and help students discover where in the world they belong.

WorldStrides, a global organization, is committed to educate and serve communities worldwide. Our commitment is fueled by the passion of our team members and partners to make experiential learning accessible, while also being socially, environmentally, and ethically responsible. Together, we accomplish this by investing in initiatives to promote inclusion, diversity, and sustainability.

As an Equal Opportunity Employer, WorldStrides is committed to building a diverse workforce, supported by an environment that promotes inclusion and belonging. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

WorldStrides will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, J-1, H-1, H-2, L, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. Select seasonal roles may consider students on J-1 or F-1 visas.