Summary
Professional Services Operations Specialist at CDW supports operational execution, resource planning, and reporting for the Professional Services team. The role enables informed decision-making through accurate data management and operational scaling via documentation and continuous improvement.
Job Description
Responsibilities
- Reporting & Business Rhythm: Produce recurring PS operational reporting (scorecards, capacity/utilization, delivery health) and facilitate weekly/monthly operating cadences with PS leadership and leads.
- Resource Planning & Staffing Support: Coordinate project staffing workflows, maintain allocation plans, and support recurring resourcing huddles and ad-hoc resourcing requests.
- Operational Execution: Support consistent project setup and ongoing operational needs (onboarding, time entry hygiene, approvals/locks, PTO tracking, meeting logistics, escalations cadence).
- Process & Documentation: Maintain SOPs, checklists, and internal documentation; identify and implement workflow improvements to reduce manual effort and increase consistency.
- Cross-Functional Coordination: Partner with PS leadership, PMO, Finance, IT, and tooling owners to ensure clean handoffs, accurate data, and timely resolution of operational issues.
- Partner Operations Support: Assist with partner onboarding/offboarding workflows and operational coordination (documentation, access requests, compliance steps, and utilization/time audit support as needed).
Requirements
- Experience in Professional Services Operations, Resource Planning, PMO operations, or a similar role supporting a delivery organization.
- Strong reporting and analytical skills; able to translate operational data into actionable insights.
- Working knowledge of resource planning, project staffing, and operational cadence management.
- Strong process discipline and documentation habits (SOPs, checklists, repeatable workflows).
- Comfortable coordinating across multiple stakeholders and handling competing priorities.
- Familiarity with PSA/project management tools and systems (tool-agnostic; specific tools a plus)
- AWS Cloud Practitioner Certification (required within 1 year of hire).
We make technology work so people can do great things.
CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW’s goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice.
More Jobs at CDW
