Summary
Senior Manager leading the Managed Services Engineering Team at CDW to drive financial, operational, and customer satisfaction metrics within the Enterprise Infrastructure sector. This pivotal role aligns the team with company Services strategy while managing a portfolio with annual recurring revenue goals.
Key Responsibilities: Lead and mentor a high-performing team of management and technical professionals while managing workload, resources, and performance metrics. Drive strategic alignment, enhance customer relationships, optimize operational processes aligned with ITIL standards, and collaborate cross-functionally with sales, product development, and professional services teams.
Skills & Tools: Extensive consulting and IT services delivery experience with strong leadership and communication abilities, analytical and strategic thinking, and financial management proficiency. Deep knowledge of ITIL frameworks and ability to interpret and communicate financial statements to multiple organizational levels.
Qualifications: Bachelor's degree with 10+ years of relevant experience, or 14 years in a senior consulting or IT services role. Thorough knowledge of ITIL frameworks required.
Location: United States
Compensation: $137,000 – $190,360 / annually
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