Integration Specialist

iCEV • Full-time • Hybrid in Lubbock, Texas, United States • 2h ago

Fast Facts

Join iCEV as an Integration Specialist, where you'll support customer integrations of Learning Management Systems (LMS) and Single Sign-On (SSO), while training internal teams and collaborating directly with clients to resolve escalated issues.

Responsibilities: Communicate with customers for LMS & SSO integration issues, train internal staff, create tutorials, and track customer interactions in Salesforce.

Skills: Knowledge of LMS platforms and SSO products, excellent communication and troubleshooting skills, proficiency in Microsoft Office, and strong organizational abilities are essential.

Qualifications: Bachelor's Degree or equivalent experience is required, along with prior customer support experience and familiarity with LMS tools like Canvas or Moodle.

Location: This position is based in Lubbock, TX, USA, with a hybrid work schedule after the probationary period.

Compensation: Not provided by employer. Typical compensation ranges for this position are between $55,000 - $75,000.

Description

Who Are We:

Since 1984, iCEV has been a leader in Career & Technical Education, offering innovative curriculum and industry-recognized certifications that equip learners with real-world skills. Our comprehensive online platform supports educators and students across diverse fields. Join our team and make an impact, helping us to empower the next generation with the knowledge and skills they need to succeed.

Job Summary:

The Integration Specialist meets with and assists customer IT contacts to implement LMS & SSO integration with iCEV. Also trains internal team members to assist customers with LMS & SSO support level questions while working directly with customers to resolve escalated LMS or SSO issues.

Duties & Responsibilities:

Communicates with customers through multiple platforms, such as webchat, phone, email, Zoom and/or Teams video meeting.
Schedules meetings with customers to further help them with their LMS & SSO integration problems once an issue has been escalated.
Trains internal team on frontline support of LMS or SSO integrations with customers.
Maintains a team Outlook/Calendly scheduler for both internal training sessions and customer training meetings.
Attends meetings with developers, as needed, to provide feedback for updates and fixes.
Communicates updates with internal staff and makes sure they understand the limitations and functionality of the company platform.
Communicates updates with customers and internal staff by creating tutorials such as screenshots and video recordings.
Recording pertinent customer meeting information in Salesforce for all internal stakeholders to reference.
Performs other related duties as assigned.

Required Skills & Abilities:

Knowledge of Learning Management Systems (Schoology, Google Classroom, Canvas, Moodle, etc.)
Knowledge of iCEV products and offerings
Knowledge of Rostering / SSO product (Clever, Classlink)
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Ability to troubleshoot and diagnose problems within a web browser.
Ability to communicate technical resolutions efficiently to customers which are often not as technologically proficient.
Proficient in Microsoft Office Suite or related software.
Excellent time management, organizational skills and attention to detail.
Ability to work effectively both as part of a team and independently.

Education & Experience:

Bachelor's Degree or Equivalent years of experience.
Customer support or success experience required.
Experience with one or more of the following Learning Management Systems: Blackboard, Canvas, Google Classroom, Moodle, or Schoology.

Additional Details:

Our organization supports a flexible work environment that balances collaboration, productivity, and business needs. Following a probationary period, this role offers a hybrid schedule 3 days in-office, 2 days remote. Please note this is based on employee performance and is subject to change.

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

Preferred Certifications: While not required, we highly encourage applicants who hold any of the following industry-recognized certifications offered on our platform to apply. These certifications reflect valuable skills and knowledge aligned with the work we do:

AMSA Culinary Meat Selection & Cookery Certification
AMSA Food Safety & Science Certification
AMSA Meat Evaluation Certification
BASF Plant Science Certification
Benz School of Floral Design Principles of Floral Design Certification
Center for Financial Responsibility Personal Financial Literacy Certification
Ducks Unlimited Ecology Conservation & Management Certification
EETC Principles of Small Engine Technology Certification
Elanco Fundamentals of Animal Science Certification
Elanco Veterinary Medical Application Certification
Express Employment Professionals Business Office Technology Certification
Express Employment Professionals Career Preparedness Certification
HBAA Residential Construction Skills Certification
NCLCA Principles of Livestock Selection & Evaluation Certification
NHJTCA Equine Management & Evaluation Certification
NRCS Fundamentals of Conservation & Sustainability in Agriculture Certification
Skilled to Build Michigan Foundation Residential Construction Skills Certification
Southwest Airlines Professional Communications Certification
SFMA Turfgrass Science Certification