Role Snapshot
Customer Success Consultant role at Cengage focused on supporting client adoption and retention of educational solutions. The position drives customer satisfaction and revenue growth through proactive engagement and strategic account management.
Key Responsibilities: Manage customer relationships, ensure successful product implementation, and provide ongoing support to drive customer outcomes. Handle client communications, troubleshoot issues, and identify opportunities for expansion within assigned accounts.
Skills & Tools: Strong communication and problem-solving abilities with customer-focused mindset. Technical proficiency, ability to learn software platforms quickly, and skills in relationship management and data analysis required.
Qualifications: Bachelor's degree or equivalent professional experience in customer success, sales, or related field. 1-2 years of experience in a customer-facing role, preferably in educational technology or SaaS environments.
Location: 2 Locations
Job Description
R2026-15
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