Role Snapshot
Senior Customer Success Manager at Together, a mentorship platform backed by Absorb Software, responsible for guiding organizations through the full customer lifecycle from implementation through renewal. This strategic, relationship-focused role drives product adoption, customer value realization, and business outcomes while building long-term partnerships.
Job Description
“Together is growing fast, backed by strong investment and a clear vision to help organizations build impactful mentorship and development programs at scale. This is an exciting time to join a passionate team that cares deeply about making a difference. In this role, you’ll work with forward-thinking customers committed to developing their people, while shaping how we grow and scale as part of Absorb. You’ll have the freedom to learn, lead, and take on new challenges with real opportunities to advance your career. If you’re driven by purpose, love collaborating with great people, and want to build something that matters, you’ll feel right at home here.” - Jon Clement-Smith, VP Sales
As a Senior Customer Success Manager at Together, you'll play a pivotal role in helping organizations build thriving mentorship programs that drive meaningful employee growth and development. Owning the entire customer journey—from implementation and onboarding through adoption, value realization, and renewal—you'll partner with customers to turn their mentorship goals into measurable business outcomes. In this highly strategic, relationship-focused role, you'll help customers unlock the full potential of Together's platform, drive long-term success, and create experiences that make renewal a natural next step.
Interested in hearing more about Absorb? Listen here:
What you’ll do:
Understand Together's mentorship software and apply software implementation best practices to launch mentorship programs.
Work with the employee data and file types such as CSV, Excel, and basic HRIS data that drive program builds, including CSV and Excel files and basic HRIS data.
Familiarity with SSO, Outlook/Gmail Calendars, Slack and Teams to implement programs and resolve day-to-day technical challenges, on your own or with others.
Drive product adoption and seat utilization through the middle of the contract, partnering with Account Management in QBRs that show measurable progress toward customers' business goals.
Reduce churn and maximize contract value by ensuring customers realize ongoing value so that renewal is an easy decision, and by generating referrals and sales-qualified leads (SQLs) through advocacy.
Maintain knowledgeable, timely responses to customer needs to build credibility and trust.
Collaborate with customers, Account Management, and product managers to solve problems.
Communicate strategy, rationale, and progress within the team and to external stakeholders.
Support teammates with their projects, document team trainings and best practices, and help improve the Customer Success function.
Participate in recruiting, performance reviews, performance management, promotions, and career planning in partnership with your manager.
What you’ll bring:
4–6+ years of experience in B2B SaaS Customer Success, Account Management, or a related field, with exposure to Enterprise accounts.
Experience managing a book of Mid-Market and Enterprise accounts with clear accountability for retention and customer outcomes, measured on time to value (TTV), utilization, and Gross Revenue Retention (GRR).
Proficiency in using AI tools to drive productivity, deepen customer understanding, and elevate the quality of customer engagement and strategic output.
Demonstrated ability to own onboarding and adoption through to early value, with a track record of regular, on-time go-lives.
Strong commercial acumen, with a clear understanding of how value realization drives renewals, expansion, referrals, and sales-qualified leads (SQLs).
Experience building and executing account and adoption plans in partnership with Account Management, including co-leading QBRs that show measurable progress toward customers' business goals.
Working knowledge of software implementation best practices.
Comfort working with employee data and common file types like CSV, Excel, and basic HRIS data.
Ability to translate technical capabilities into business-relevant outcomes for a range of stakeholders.
Strong stakeholder management skills, with experience engaging at senior and executive levels.
Cross-functional skills to document best practices and help improve the Customer Success function.
Additional preferred qualifications:
Experience with CS and productivity tools such as HubSpot, JIRA, and Zendesk.
Experience within mentorship, Learning & Development, HR Tech, or EdTech environments.
Familiarity with SSO, Outlook/Gmail calendars, Slack, and Teams to resolve basic challenges.
Experience mentoring or coaching CSMs, and contributing to recruiting, performance reviews, and career planning.
A track record of generating customer referrals and SQLs through advocacy.
Are you ready to become an Absorber?
What we offer:
Fully remote-first work with flexible work arrangements
Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location
New Hire Equipment Allowance and monthly Flex Allowance to support your success
Endless opportunity for career growth and internal mobility
Employee driven DE&I programs
Who are we?
Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer’s organizations grow. We empower learners to enrich their lives, workplaces and communities.
Our values are simple:
We achieve exceptional results by genuinely caring about each other and the work we do
We’re united, and we grow through our commitment to elevating continual learning!
Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.
Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at accessiblecareers@absorblms.com
We use AI tools to support our recruitment process, such as organizing applications and highlighting potential matches based on role requirements. While these tools help streamline our review, all screening and final hiring decisions are made by our recruitment team. We encourage candidates to apply authentically and not rely solely on AI-generated responses in their applications.
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