Role Snapshot
IT Technician I - Help Desk provides first-level technical support to Villanova University students, faculty, and staff for all university-supported systems and technology issues.
Key Responsibilities: Log and resolve technical support tickets using TeamDynamix, diagnose and troubleshoot computer problems, and consult with end-users regarding Villanova technology systems.
Skills & Tools: Technical troubleshooting and computer support skills; strong customer service and communication abilities for interacting with diverse university users.
Qualifications: High school diploma or equivalent required; technical certifications (CompTIA A+, Security+) or relevant IT support experience preferred.
Location: Not specified
Compensation: $32K–$42K/yr (estimated)
Job Description
*Provide first-level help desk support to provide support for all UNIT-supported systems.
*Consult with students, faculty, and staff regarding issues with Villanova technology and systems.
*Assist with computer problems and provide diagnosis and resolutions.
*Log calls utilizing the TeamDynamix (TDX) ticket system.