Role Snapshot
Learning Space Student Technicians provide audiovisual assistance and technical support for professors and presenters in teaching and learning spaces at Villanova University. The role ensures uninterrupted learning space operations through responsive hotline support and collaborative problem-solving with full-time staff.
Key Responsibilities: Respond to hotline inquiries with immediate phone and in-person support, assess and resolve service requests within the ticketing system, and diagnose hardware and software malfunctions during instruction. Maintain asset records, perform preventive maintenance, and facilitate efficient setup and real-time support for learning space technology.
Skills & Tools: Excellent written and oral communication skills with customer service expertise, strong interpersonal abilities, working knowledge of multimedia equipment, Windows, macOS, Zoom/Teams, and Microsoft 365. Problem-solving skills, adaptability, and knowledge of HTML5 are highly valued; training is provided.
Qualifications: Currently enrolled students with work-study preferred but open to all students; no specific education or prior experience required. All majors are welcome to apply, with training provided to ensure job success.
Compensation: $11.25/hr
Job Description
Information Technology Technician I - Learning Space Support
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Posting Details
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Position Information
Posting Number:
20260272V
Position Title:
Information Technology Technician I - Learning Space Support
Posting Type
Student
Hours/week:
5 - 10
Eligibility:
Work study preferred but open to all students
Semester
2026-2027 Academic Year
Detailed Work Schedule
Emphasis is placed on availability for the following shifts:
M-F, 7:00 am – 10:00 am
M-Th, 4:30 pm – 7:00 pm
Sat, 8:30 am – 1:00 pm, as needed;
Cabrini availability is highly valued. Transportation between campuses available based on Shuttle schedule.
Other availability will be considered.
M-F, 7:00 am – 10:00 am
M-Th, 4:30 pm – 7:00 pm
Sat, 8:30 am – 1:00 pm, as needed;
Cabrini availability is highly valued. Transportation between campuses available based on Shuttle schedule.
Other availability will be considered.
Number of positions:
17 - 22
Department:
289-UTS - Classroom Technologies
Contact Name:
Evan Dorsey
Contact Phone/Extension:
x95219
Position Summary Information
Job Description Summary:
Learning Space Student Technicians are the main source of audiovisual assistance for professors and presenters in teaching and learning spaces. The main responsibilities of these technicians entail:
- Ensuring uninterrupted learning space operations by responding to hotline inquiries with immediate, high-priority phone and in-person support.
- Collaborating with full-time staff to deliver comprehensive technical support to faculty, staff, and the broader university community.
- Assessing, resolving, and documenting learning space service requests, incidents, and tasks within the ticketing system to ensure accurate records.
- Facilitating efficient setup and real-time support for learning space technology to keep academic schedules on track.
- Diagnosing and resolving hardware and software malfunctions during active instruction and between classes to minimize downtime.
- Ensuring long-term hardware reliability by maintaining accurate asset records and performing routine functional systems testing and preventive maintenance.
- Gaining hands-on experience with technical projects involving the deployment, maintenance, and optimization of specialized audiovisual software and hardware.
Requirements:
Preferred candidates will possess the following skills:
- Excellent written and oral communication skills, particularly in contexts of customer service; the ability to handle potentially challenging situations.
- Excellent interpersonal skills, specifically the ability to cultivate positive work relationships.
- Working knowledge of multimedia equipment operation and interfacing.
- Well-developed problem-solving skills.
- High degree of adaptability.
- Working knowledge of Windows, macOS, Zoom/Teams, and Microsoft 365.
- Knowledge of HTML5 highly valued.
- Training provided to ensure job success.
Additional Information:
The Learning Space Student Technician position comes with responsibilities and sometimes challenging situations, but it prepares students for life after college; it provides the skills, the professional training and the life lessons needed for internal advancement and future fulfilling employment. Exemplary student employees will be recognized and promoted within the team.
In preparation for the opening of Cabrini Campus, ATS is increasing its student staff, presenting more opportunities for student employment.
This position is technical but not exclusive; students of all majors are welcome to apply.
ATS is currently interviewing primarily for Fall 2026 and Spring 2027
ATS focuses on fostering a welcoming work environment where student employees are treated with kindness, dignity, and respect.
In preparation for the opening of Cabrini Campus, ATS is increasing its student staff, presenting more opportunities for student employment.
This position is technical but not exclusive; students of all majors are welcome to apply.
ATS is currently interviewing primarily for Fall 2026 and Spring 2027
ATS focuses on fostering a welcoming work environment where student employees are treated with kindness, dignity, and respect.
Physical Demands Summary:
Should be able to efficiently walk the campus and carry a laptop. Exceptions and accommodations will be considered on a case by case basis for individuals with documented needs.
Lifting, pushing, pulling, standing or sitting for extended periods of time, manual dexterity, etc.
Lifting, pushing, pulling, standing or sitting for extended periods of time, manual dexterity, etc.
Wage Rate:
$11.25 per hour
Posting Detail Information
Open Until Filled
Yes