Role Snapshot
Learning Space Student Technician providing audiovisual and technical support to faculty and students in university teaching spaces. Role ensures uninterrupted operations of learning technology infrastructure and assists with real-time troubleshooting during academic instruction.
Key Responsibilities: Respond to hotline requests and provide in-person technical support for audiovisual systems and learning space technology. Diagnose and resolve hardware/software issues, manage service requests through ticketing systems, perform preventive maintenance, and facilitate efficient setup for classroom technology.
Skills & Tools: Proficiency in audiovisual systems, hardware/software troubleshooting, and ticketing system management. Strong communication skills, ability to work under pressure in real-time environments, and customer service orientation.
Qualifications: High school diploma or equivalent required; some IT certification or hands-on technical experience preferred. Familiarity with audiovisual equipment, learning management systems, or classroom technology is advantageous.
Location: Not specified
Compensation: $32K–$42K/yr (estimated)
Job Description
Learning Space Student Technicians are the main source of audiovisual assistance for professors and presenters in teaching and learning spaces. The main responsibilities of these technicians entail:
- Ensuring uninterrupted learning space operations by responding to hotline inquiries with immediate, high-priority phone and in-person support.
- Collaborating with full-time staff to deliver comprehensive technical support to faculty, staff, and the broader university community.
- Assessing, resolving, and documenting learning space service requests, incidents, and tasks within the ticketing system to ensure accurate records.
- Facilitating efficient setup and real-time support for learning space technology to keep academic schedules on track.
- Diagnosing and resolving hardware and software malfunctions during active instruction and between classes to minimize downtime.
- Ensuring long-term hardware reliability by maintaining accurate asset records and performing routine functional systems testing and preventive maintenance.
- Gaining hands-on experience with technical projects involving the deployment, maintenance, and optimization of specialized audiovisual software and hardware.