Role Snapshot
Linux Desktop Support professional responsible for hardware and software administration of a 200+ fleet of RedHat Enterprise Linux and Ubuntu desktops, workstations, and laptops at North Carolina State University. The role ensures optimal performance, provides end-user technical support, and maintains system security and reliability.
Key Responsibilities: Perform hardware and software administration, deploy and configure Linux operating systems and applications, provide technical support to end-users for troubleshooting and incident resolution. Conduct system maintenance including upgrades and patches, manage user accounts and permissions, monitor system performance, and document configurations and procedures.
Skills & Tools: Advanced Linux administration (RedHat Enterprise Linux and Ubuntu), hardware troubleshooting, networking and printing support, Gnome desktop environment expertise, and system performance monitoring. Strong technical support and documentation skills with ability to stay current with industry trends.
Qualifications: Not explicitly stated in job description. Typically requires 2-3 years of Linux system administration or desktop support experience and demonstrated proficiency with RedHat Enterprise Linux and Ubuntu operating systems.
Location: Not specified
Compensation: $55K–$75K/yr (estimated)
Job Description
We are seeking a highly skilled Linux Desktop Support professional to join our team and take charge of the hardware and software administration for our growing (200+) fleet of desktops, workstations, and laptops running RedHat Enterprise Linux and Ubuntu Linux. As a Linux Desktop Support Professional, you will be responsible for ensuring the smooth operation and optimal performance of our Linux-based desktop infrastructure, providing technical support to end-users, and resolving hardware and software-related issues efficiently.
We offer a benefits package and opportunities for growth and development. If you are a Linux enthusiast with a passion for providing exceptional desktop support, we would love to hear from you. Apply now to join our dynamic team!
Responsibilities include but are not limited to:
- Perform hardware and software administration for two hundred desktops, workstations, and laptops running RedHat Enterprise Linux and Ubuntu Linux.
- Deploy, configure, and maintain Linux-based operating systems and applications.
- Provide technical support to end-users regarding Linux desktop-related issues, troubleshooting hardware and software problems, and resolving technical incidents in a timely manner.
- Troubleshoot and assist end user issues with networking, printing, drivers, and network storage within the Gnome desktop environment.
- Conduct regular system maintenance, including OS upgrades, patches, and security enhancements.
- Manage user accounts, permissions, and access rights on Linux desktop systems.
- Monitor system backups and perform archival of data as users leave or systems are replaced.
- Monitor system performance and proactively identify potential issues or areas for improvement.
- Document system configurations, processes, and troubleshooting procedures.
- Stay updated with the latest industry trends and technologies related to Linux desktop support.