Role Snapshot
NC State University Libraries IT Department seeks student technicians to support library patrons and staff with technology issues. Students gain hands-on experience alongside professional IT staff across multiple library branches.
Key Responsibilities: Monitor and respond to the Libraries IT Service Desk requests, diagnose and resolve hardware, software, and network issues, and maintain IT equipment and library computing.
Skills & Tools: Ability to learn new technology through hands-on work and documentation, strong customer service and communication, attention to detail, organization, self-management, and reliable attendance.
Qualifications: Must be currently enrolled as an undergraduate or graduate student at NC State University. Degree(s) must be obtained before the start date if applicable.
Compensation: $13/hr
Job Description
Information Technology Student Technician
|
Please see Special Instructions for more details.
Along with the application, please include your resume and cover letter.
Posting Details
Position Information
Posting Number
PG196259TM
Position Number
25MR10265
Position Type
Student
Essential Job Duties
NC State University Libraries IT Department is seeking motivated undergraduate or graduate students to join the Libraries Information Technology Support team. IT Student Technicians work to assist Library patrons and staff with technology issues. IT Student Technicians are entrusted with a high level of responsibility and have the opportunity to develop creative solutions to technical challenges.
Duties include: monitoring and responding to the Libraries IT Service Desk support requests; diagnosing, troubleshooting, and resolving technical issues; assisting with hardware, software, and network support; maintaining IT equipment and supporting Libraries computing.
Successful candidates will gain hands-on experience while working alongside professional IT staff, supporting best-in-class enterprise technology solutions across D.H. Hill Jr., James B. Hunt Jr., and NC State University branch libraries.
Duties include: monitoring and responding to the Libraries IT Service Desk support requests; diagnosing, troubleshooting, and resolving technical issues; assisting with hardware, software, and network support; maintaining IT equipment and supporting Libraries computing.
Successful candidates will gain hands-on experience while working alongside professional IT staff, supporting best-in-class enterprise technology solutions across D.H. Hill Jr., James B. Hunt Jr., and NC State University branch libraries.
Is Time Limited
No
Wolfpack Perks and Benefits
As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.
What we offer:
- Health Insurance for Temporary Employees
- Enhance your career with LEAD courses
-
Attend non-revenue generating sporting events for free.
Attain Work-life balance with our Childcare discounts, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.
Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
Department Information
Job City & State
Raleigh, NC
Department
Information Technology
System Information
Classification Title
Student Temp
Working Title
Information Technology Student Technician
Position Information
Requirements and Preferences
Work Schedule
8:30 AM - 4:30 PM Monday through Friday
Minimum Experience/Education
Must be enrolled as an Undergraduate or Graduate student at NC State University
Department Required Skills
- Ability to learn new skills via hands-on experience with new technology and through technical documentation.
- Strong customer service and communication skills.
- Attention to detail and strong organizational skills.
- Eagerness to learn and problem-solve.
- Ability to adhere to a consistent schedule with minimal lateness or absenteeism.
- Strong self-management skills, including the ability to anticipate challenges, seek solutions independently, and maintain consistent focus on work.
- Ability to contribute to an environment of well-being and belonging.
Preferred Years Experience, Skills, Training, Education
- Experience with network and computer troubleshooting
- Experience interacting directly with customers including Students, Staff and Faculty via multiple communication channels.
- Ability to document customer interaction, troubleshoot problems, and gather technical information.
Required License or Certification
N/A
Valid NC Driver's License required?
No
Commercial Driver's License Required?
No
Recruitment
Recruitment Details
Anticipated Hiring Range
$13/hour
Recruitment Dates
Job Open Date
10/16/2026
Applicant Information
Quick Link
https://jobs.ncsu.edu/postings/236326
EEO
NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.