The Client Director is responsible for driving continuous value delivery from ExecOnline’s platform, ensuring high renewal rates while also identifying additional expansion opportunities within the account. This role involves a deep understanding of clients’ objectives and executing tailored strategies to help them achieve their business outcomes. By leveraging insights into client needs, the Client Director identifies new opportunities and prescribes ExecOnline solutions. The Client Director then works closely with the Client Success Team to ensure their effective implementation.
Essential Functions and Responsibilities:
- Manage the main client point of contact relationships for enterprise accounts, ensuring high annual renewal rates and sustained levels of participant utilization
- Partner with the Account Executive Team to establish account plan strategies, manage the overall health of client relationships, facilitate renewals, and influence cross-sell opportunities
- Collaborate closely with the main point of contact to identify and diagnose challenges in order to map deployment of ExecOnline's products correctly to solve the client's needs
- Leverage client and participant data to demonstrate regularly how ExecOnline’s offerings help to solve clients’ pain points and business challenges
- Review and summarize product roadmap highlights for client and align new feature releases to client objectives, expanding adoption and utilization
- Collaborate with cross-functional partners, including the Account Executive Team, Product Operations, and Advisory teams, to address client needs and achieve overall customer satisfaction
- Assess client engagement levels and renewal probability for revenue forecasting exercises
- Serve as the primary post sale point of contact for clients and coordinate the escalation of issues and questions to Technical Success and Product Teams
Job Specifications/Requirements:
- At least 5 years of related work experience
- Experience managing a client’s annual renewal cycle and achieving high renewal rates
- Ability to hold strategic high-level conversations with clients
- Ability to form and sustain deep interpersonal relationships with clients and cross-functional partners
- Ability to understand and diagnose clients pain points and recommend creative and effective solutions
- Strong business acumen
- Ability to be flexible and learn quickly
- Strong active listening and storytelling skills
- Strong process management and organizational skills
- Knowledge of Salesforce or a client relationship management (CRM) software
- Knowledge of software as a service (SaaS) industry concepts and practices
At ExecOnline, we are committed to fair, equitable, and competitive compensation practices. The base salary range for this role is $85,000-$150,000. This range spans across roles at the Associate Director, Director and Senior Director levels. During the interview process, total compensation will be determined in alignment with market data, team equity, and the experience & capabilities of each candidate. Sales roles, like this role, will also be eligible for a performance-based incentive plan.
