Client Success Intern

🇺🇸Hybrid - Culver City, CA5d ago

Higher Ed Customer Success Account Management Client Onboarding Higher Education VR Technology

Summary

Client Success Intern at Dreamscape Learn supporting the adoption of immersive VR technology in higher education institutions. The intern will shadow the Client Success team to understand how to support universities in implementing VR solutions.

Key Responsibilities: Shadow Client Success team members to learn how they support universities and educational institutions in adopting immersive VR technology. Assist with client onboarding, support, and success initiatives.

Skills & Tools: Strong communication and customer service abilities; interest in educational technology and VR solutions; ability to learn quickly and work collaboratively with team members.

Qualifications: Currently enrolled student or recent graduate pursuing a degree in business, education, technology, or related field. Enthusiasm for VR technology and client-facing work preferred.

Location: Hybrid - Culver City, CA

Compensation: Not provided by employer. Typical compensation for this role is $0/year (unpaid internship for course credit). If this were a paid internship position, typical market range would be $18,000 – $25,000/year based on title, seniority, and US location.

Job Description

We are looking for a motivated Client Success Intern to join our team. In this role, you will shadow the Client Success team to understand h ow we support universities and educational institutions in adopting immersive VR technology.

This is not a "coffee run" internship. You will gain a front-row seat to the EdTech revolution, learning the ins and outs of SaaS account management, VR hardware deployment, and user adoption strategies. You will finish this internship with a strong under standing of how to manage complex client relationships and technical implementations.

Onboarding Suppo rt: Assist the CS team in preparing materials and resources for new university launches.
Knowledge Base Management: Review and update our Help Center articles, FAQs, and "How-To" gyides to ensure they are current and user-friendly.
Voice of the Customer: Aggregate and categorize user feedback from faculty and students to help the Product team prioritize new features.
Market Research: Research trends in higher education and VR to help the Partner Success team anticipate their partner needs.
Data Hygiene: Assist in maintaining accurate client records in our CRM (Customer Relatioinship Management) system.

Educational Requirements

Currently enrolled in or recently graduated from a program related to:

Business
Communications
Marketing
Technology
Customer Experience
Operations or similar field

Ability to receive academic credit (if applicable or preferred)

Skills & Competencies

Strong written and verbal communication skills
Basic understanding of customer service or customer experience principles
Comfortable using tools such as:

Email
Microsoft Office

Organizational and time-management skills
Ability to learn new systems quickly
Professional and courteous communication style

What You Will Learn

Client Lifecycle Management: Understand th e full journey of a client from onboarding and implementation to renewals and expansion.
EdTech & VR Operations: Gain technical familiarity with VR hardware and software deployment in an academic setting/
Data-Driven Success: Learn how to track and analyze user engagement metrics to predict client health.
Professional Communication: Develop skills in communicating with university stakeholders, faculty, and technical administrators.
Problem Solving: Learn how to troubleshoot issues and triage feedback between clieants and our Pdouct/Engineering teams.

Disclaimer: This internship is an unpaid educational opportunity intended to provide training and experience related to Human Resource Management. It is offered for academic credit only in connection with an accredited educational program. Participation is designed for the benefit of the student and does not create an employment relationship. Interns will not displace regular employees and will work under close supervision to support their learning experience. Completion of this internship does not entitle the intern to a job at Dreamscape Learn (or continued employment) at the conclusion of the program.