Fast Facts

Join Amplify as a Renewals Specialist, where you will optimize subscription renewals, enhance customer experiences, and drive revenue through exceptional service and collaboration in a remote role.

Responsibilities: Key responsibilities include creating renewal quotes, managing high-volume renewals, addressing inquiries, collaborating with teams, and providing exceptional customer service while maintaining workflow SLAs.

Skills: Required skills include Salesforce proficiency, experience in sales/contract renewals, and proficiency in Google Suite or Microsoft applications.

Qualifications: Preferred qualifications include 3+ years in K-12 education, understanding Amplify's products, and strong analytical and organizational skills.

Location: This is a fully remote position available to candidates in the United States.

Compensation: $57000 - $60000 / Annually

A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 15 million students in all 50 states. For more information, visit amplify.com.

The Renewals Specialist plays a key role in managing and optimizing our subscription accounts to ensure a seamless customer experience. This role involves renewing, up-selling, and closing high-volume renewals with upcoming expirations to drive revenue for assigned accounts. You will collaborate with cross-functional teams to maintain an accurate pipeline, ensuring effective forecasting and achieving high renewal rates, all while delivering exceptional accuracy, efficiency, and service to our customers. This role is under the leadership of the Vice President of Revenue Generation and Renewals and Renewal Management.

Essential Responsibilities:

• Create subscription renewal quotes for existing customers.
• Proactively contact and work with customers with expiring subscriptions to maximize renewal rates and leverage cross-sell and upsell opportunities.
• Manage the high-volume renewal activities, including quoting and ensuring timely renewals.
• Address internal and external inquiries regarding renewal accounts and quoting.
• Collaborate with Account Executives and Customer Success teams to provide renewal opportunities for strategic accounts.
• Collaborate with cross-functional teams to maintain an accurate pipeline for effective forecasting.
• Understand Amplify products to effectively up-sell and renew customers.
• Provide exceptional customer service by advancing service issues to the appropriate parties.
• Use Salesforce.com to organize and track renewal status for assigned territory customers.
•  Maintain all workflow Service Level Agreements set by Leadership.
• Continuously contribute to improving the renewal process to enhance efficiency and effectiveness.
• Undertake additional projects as assigned to support the overall objectives of the Renewals team.

Minimum Qualifications:

• 2+ years of work experience in a fast-paced corporate environment and/or educational setting
• 2+ years of experience with Salesforce
• Proficiency in Google Suite applications or the equivalent Microsoft applications
• Experience with sales and/or contract renewals, showcasing a proven track record 
• Ability to travel up to 10% of the time for training and national sales meetings.

Preferred Qualifications:

• 3+ years of professional work experience in the K-12 education space
• Understanding of Amplify’s products
• Proficiency with Google Suite
• Proficiency with Excel or Google Sheets, with an understanding of pivot tables and vlookups
• Self-motivated, diligent, persistent, dependable, and possessing strong leadership skills
• Strong communication and organizational skills
• Ability to handle high-volume transactions while working collaboratively
• Ability to respond quickly to multiple ad hoc requests while meeting customer expectations)
• Located in Mountain or Pacific Timezone

What we offer:

Salary is only one component of the Amplify Total Rewards package, which includes a 401(k) plan, stock options, competitive health insurance and mental health options, basic life insurance, paid time off, parental leave, and access to best-in-class development programs. The gross salary range for this role is $57,000 - $60,000. This role is eligible for commissions based pay.

Amplify is an Equal Opportunity Employer. Amplify makes employment decisions based on qualifications and merit, and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, veteran status, or any other legally protected characteristic or status.

Amplify is committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans. If you have a disability and need an accommodation in connection with the application or hiring process, please email hiringaccommodations@amplify.com.

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If you are selected for employment, a background check will be required. As required by state and local laws and district policies, you may be required to provide additional documentation, such as proof of vaccination, or submit to enhanced background screening, such as fingerprinting.

Amplify is an E-Verify participant.