Role Snapshot
Entry-level seasonal customer support representative handling inbound inquiries for Great Minds' educational curriculum products. Provides pre- and post-sales support via phone, email, and web channels while maintaining accurate CRM records.
Job Description
Who We Are
Great Minds is a high-growth, mission-driven organization founded by educators in 2007. As a for-profit, Public Benefit Corporation, we believe all students deserve access to meaningful, challenging content—and all teachers deserve tools that are intuitive, effective, and built for the realities of today’s classrooms.
We develop high-quality, knowledge-rich math, science and ELA curricula grounded in research and designed in collaboration with educators. Our materials reflect real classroom needs and are built to drive lasting student outcomes.
We are committed to usability, coherence, and practical implementation—supporting teachers not just through curriculum, but with professional learning, purposeful technology, and responsive service that enable strong adoption and impact.
What We Build
Our products—Eureka Math and Eureka Math², Wit & Wisdom, PhD Science, Geodes, and the newly launched Arts & Letters ELA—are trusted by thousands of schools and districts nationwide.
Eureka Math is the most widely used math curriculum in the U.S., and is focused on balancing conceptual understanding, procedural fluency, and application.
Wit & Wisdom® and Arts & Letters ELA™ anchor our reading strategy with content-rich, grade-level instruction that integrates literature, history, and the arts, grounded in the science of reading. Geodes® complements our reading suite with decodable texts that pair phonics with meaningful content to support early literacy.
PhD Science is a hands-on K-5 Science program that sparks curiosity as students build enduring knowledge of how the scientific world works.
These programs reflect a shared belief in high expectations, joyful rigor, and deep respect for educators and students.
Where We’re Headed
Great Minds is entering a new stage of growth and product maturity. We are focused on building more connected, customer-informed experiences across the full educator journey—from curriculum to professional learning to platform and support.
Our long-term vision is to become a true partner in impact—not just delivering curriculum, but supporting educators in achieving outcomes at scale.
Job Purpose
The Seasonal Customer Support Representative must have a positive attitude and a passion for delivering effective service to all customers. This entry-level position reports to the Customer Support Team Supervisor and is a member of the Great Minds Operations Team. This position is remote and will be responsible for handling inbound calls along with a variety of customer inquiries, pre- and post-sales support, and providing overall customer satisfaction. The ideal candidate should be comfortable navigating multiple software platforms simultaneously, able to quickly grasp new concepts, and be able to work efficiently in a remote team setting.
Responsibilities
Works collaboratively with Operations and Sales teams as well as other members of the Customer Support Team
Assists customers via incoming calls, voicemails, emails, and web inquiries regarding print product offerings, order placement, and shipping/receiving of materials
Routes inquiries to the appropriate Great Minds team(s) for assistance
Assists the team with various administrative tasks, including data collection and reporting
Practices consistent and concise communication with both customers and internal contacts
Keeps clear and meticulous records of customer interactions through the organization’s Customer Relationship Management (CRM) tool
Assists in CRM data validation and management
Tracks orders through various stages of fulfillment