Seasonal Customer Service Support Representative

🇺🇸In-Person - Carson, CA$28K–$36K/yriJust now

K-12 Support Customer Support Order Processing Customer Service Data Entry Retail Support

Role Snapshot

Seasonal Customer Service Support Representative serving as a key point of contact for customers across multiple communication channels at Lakeshore Learning Materials' Carson headquarters. The role focuses on processing orders, resolving customer issues, and ensuring accurate data entry to support seamless customer experiences.

Key Responsibilities: Process written and telephone orders, handle customer product inquiries, resolve order-related issues, and perform accurate data entry in SAP. Review information for accuracy, ensure compliance with company guidelines, and respond professionally to customer emails regarding orders, returns, credits, and general inquiries.

Skills & Tools: Exceptional attention to detail, strong written and verbal communication skills, ability to work in a fast-paced environment, and genuine commitment to customer service excellence. Proficiency with order management systems (SAP experience preferred) and ability to multitask across phone, email, and data entry functions.

Qualifications: No specific education or experience requirements are stated; comprehensive training will be provided. High school diploma or equivalent is typically expected for entry-level customer service roles.

Location: In-Person - Carson, CA

Compensation: $28K–$36K/yr (estimated)

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Job Description

We are currently seeking a Seasonal Customer Service Support Representative to work on-site at our Carson headquarters within our Customer Relations division. In this fast-paced, customer-focused role, you will serve as a key point of contact for our valued customers, providing timely, accurate and professional support across multiple channels.

Successful candidates will demonstrate exceptional attention to detail, strong communication skills and a genuine commitment to delivering above-and-beyond service experiences. Responsibilities include processing written and telephone orders, assisting customers with product inquiries, resolving order-related issues and ensuring accurate data entry to support a seamless customer journey.

Comprehensive training will be provided to ensure you are equipped with the tools and knowledge needed to succeed. Compensation is based on skills and experience. This seasonal opportunity offers potential for continued growth within the department and throughout the company for high-performing team members.

We are continuously striving to strengthen our already impressive team, and we’d love for you to be part of it!

A day on the job looks like this:

Entering and processing return orders, replacement orders and credits in SAP accurately and in a timely manner
Reviewing information for accuracy and ensuring compliance with company guidelines
Responding to customer emails with general questions about orders, returns, credits and other inquiries
Providing clear, helpful and professional responses to customers