Fast Facts

LINQ is seeking a Senior Director of Professional Services to lead their implementation team, managing professionals and ensuring customer success for their educational technology solutions.

Responsibilities: You will lead and manage a team, engage with customers and stakeholders, drive operational effectiveness, and oversee implementation across LINQ's products while fostering a collaborative team culture.

Skills: Candidates must possess strong leadership abilities, expertise in SaaS and education sectors, and project management methodologies with experience in mentoring and team development.

Qualifications: Proven track record in building Professional Services frameworks in SaaS or EdTech, along with strong financial acumen and ability to manage P&L effectively.

Location: This position is based in Austin, TX with no mention of remote options.

Compensation: Not provided by employer. Typical compensation ranges for this position are between $150,000 - $250,000.

About The Team:

LINQ’s Customer Experience department is the heart and soul of our commitment to supporting k12 schools and districts. We’re not just here to answer questions, we’re here to build trust, solve problems, and ensure every customer feels empowered to succeed with our solutions. From onboarding, and training, to troubleshooting and beyond were the guides to help administrators and educators navigate their daily challenges. 

About The Role:

As the Sr. Director, Professional Services at LINQ you will be responsible for leading and managing the professional services team of Directors, Managers, Project Managers, Consultants, and Business Analysts across all our products; ensuring successful implementation and adoption of our educational technology solutions. You will work closely with customers, internal teams, and external partners to deliver exceptional service and drive customer success. This role requires a deep understanding of the Education & SaaS landscape, strong leadership skills, prior experience creating, implementing, and executing Professional Services methodologies, and the ability to navigate complex projects and relationships. 

What You’ll Be Doing:

Leadership and Team Management: 

• Cultivate a high-performing team of implementation leaders and individual contributors by sourcing, hiring, coaching, and mentoring talented individuals who deliver operational excellence and successful implementation outcomes.
• Foster a collaborative and open team culture, encouraging knowledge sharing and professional development. 
• Set clear goals and objectives for the team, aligning Key Performance Indicators with company strategies and customer needs.

Customer Engagement and Relationship Management: 

• Build and maintain strong relationships with key stakeholders, including state administrators, district leaders, and educational institutions. 
• Collaborate with sales teams during the pre-sales process to understand customer requirements and develop effective implementation plans. 
• Serve as the escalation point of contact for customers throughout the implementation process, leading teams through a smooth transition and addressing any concerns or challenges. 

Driving Operational Effectiveness: 

• Champion a clear and compelling vision for implementation success that aligns with the organization's goals and inspires others to act. 
• Oversee the end-to-end implementation execution and effectiveness of our School Nutrition, ERP, Online Payments, and State Nutrition software solutions, ensuring the team delivers projects on time, within budget, and meeting quality standards. 
• Oversee effective execution of standard project plans, resource allocation, and timelines, coordinating activities across different teams and departments. 
• Drive customer success by ensuring the successful adoption of all LINQ solutions and maximizing the value delivered to customers. 
• Monitor customer satisfaction, gather feedback, and advocate for customer needs internally to improve product offerings and service delivery. 

Ownership of KPIs & Operational Metrics

• Manages P&L with guidance & input from CCO
• Measures and exceeds all metrics including Utilization, TTV, Backlog and margins
• Monitor and report at the executive level on overall project health, timelines, identified risks and associated mitigation strategies to ensure successful outcomes. 
• Forecasts revenue & resource allocation on a regular basis in coordination with Finance

What Will Make You Stand Out

Team Accelerator & Culture Champion: Exceptional coaching and people leadership; proven ability to mentor, develop, and retain top talent, fostering a positive, collaborative team culture during periods of growth and organizational change.

Proven Builder: Track record of designing, implementing, and scaling Professional Services frameworks in high-growth SaaS or EdTech companies.

Operational Excellence: Expert in project/program management methodologies (Agile, PMI, Six Sigma or equivalent), with the ability to manage complex multi-stakeholder programs on time and within budget.

Financial Acumen: Demonstrated success managing P&L, forecasting, and improving margins; ability to align resource allocation with revenue growth targets.

Outcome-Driven Leader: History of moving critical metrics (e.g., time-to-value reduction, utilization %, backlog reduction, NPS gains) and delivering measurable customer impact.

Executive Presence: Skilled at influencing and negotiating with C-level and state-level leaders, managing escalations, and securing long-term customer partnerships.

Strategic Operator: Ability to balance vision and execution—can set a clear long-term services strategy while ensuring flawless delivery at scale.

Change Leader: Experience leading services transformations (e.g., onboarding → adoption → expansion) in dynamic, fast-changing environments.