Role Snapshot
Design and develop blended learning solutions that transform complex customer service operations into clear, practical training programs. This role impacts customer service team effectiveness and organizational learning outcomes at Chewy.
Key Responsibilities: Design and develop blended learning curricula, maintain and update training materials, and collaborate with subject matter experts to create impactful training solutions for customer service teams.
Skills & Tools: Expertise in instructional design methodologies, curriculum development, and learning experience design. Strong collaboration and communication skills with ability to work effectively with subject matter experts and stakeholders.
Qualifications: Experience in instructional design or learning and development with demonstrated ability to create training solutions. Understanding of customer service operations and blended learning approaches preferred.
Location: United States
Compensation: $55K–$75K/yr (estimated)
Job Description
Become part of our team as a Customer Service Instructional Designer, transforming complex customer service work into clear, practical learning. Design and develop blended learning, maintain curricula, and collaborate with subject matter experts. Ideal for candidates with experience in instructional design and a passion for creating impactful training solutions.
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