Student Success Coordinator

The Student Success Coordinator (SSC) ensures the accuracy, integrity, and compliance of all student academic records, scheduling systems, and graduation eligibility. This role owns the student information system, transcript accuracy, and master scheduling processes, ensuring every student is correctly scheduled and on a verified path to graduation. In addition, the SSC will work closely with KIPP Forward and high school leadership to ensure all students are on track for graduation and prepared to successfully transition to a postsecondary pathway (college, career, or workforce). This role supports academic advising, supports postsecondary readiness systems, and recommends Tier 2/3 social-emotional supports.

This role has a combination of Registrar and Academic Guidance Counselor responsibilities.

Position type: Full-time, Exempt, 12 Month    

Reporting & Collaboration

• Reports to: School Leader

• Collaborates with:

  • VP of Academics and Instruction 

  • Data Team (reporting and systems alignment)

  • KIPP Forward (postsecondary access and persistence)

  • Mental Health Professionals (for clinical support)

  • Teachers and leadership team

  • Families and community partners

Autonomy & Decision Making​

• Owns all decisions related to student records, transcripts, and credit calculations

• Final authority on graduation eligibility and transcript accuracy

• Determines technical requirements for student course placement and credits

• Owns student-facing academic and postsecondary planning decisions

• Determines interventions for students who are off-track academically or postsecondary

• Recommends (but does not finalize) course pathways and schedule needs

Inputs: What will I be doing in my day-to-day work?

• Manage and maintain all student records in PowerSchool with 100% accuracy

• Conduct regular audits of credits, GPA, and transcript accuracy

• Monitor student progress toward graduation requirements and flag discrepancies

• Generate report cards, transcripts, and progress reports

• Process student enrollment, withdrawals, and records requests

• Lead transcript audits in collaboration with school leadership

• Ensure compliance with FERPA and all student records regulations

• Coordinate with leadership team on reporting and data accuracy

• Develop and monitor individualized student academic and postsecondary plans

• Analyze student data (grades, credits, attendance) to identify off-track students

• Support postsecondary readiness programming (college applications, FAFSA, career exposure)

• Co-facilitate workshops for students and families on college, career, and financial aid

Outcomes: What will I be evaluated on?

• 100% accurate student records, transcripts, GPA, and credit reporting

• 100% of students have schedules aligned to graduation requirements by Day 1

• ≥95% of students on track for graduation (in partnership with Registrar)

• 100% of students have a documented postsecondary plan

• Zero compliance or audit findings related to student records

• Accurate and timely reporting of student progress toward graduation

• Seamless execution of scheduling cycles and reporting timelines

• Clear identification of students at risk of delayed graduation (early warning system)

What skills should I already bring, i.e., what should I already have a track record around?

• Strong expertise in student information systems (PowerSchool or similar)

• Deep understanding of graduation requirements, transcripts, and credit systems

• Knowledge of FERPA and student records compliance

• Strong knowledge of college admissions, financial aid, and career pathways

• Ability to analyze student data and translate into action plans

• Skilled in counseling, relationship-building, and culturally responsive practices

• Strong facilitation and communication skills with students and families

• Ability to design systems and programming, not just provide 1:1 support

• High level of organization and case management

• Ability to manage large datasets and reporting cycles

• High attention to detail and accuracy