Operations Manager

Job Description SUMMARY: The School Operations Manager supports school administrators by processing requests for both new enrollments and withdrawals, maintaining student files and records that are both clerical and academic in nature, performing routine administrative duties and facilitating communications with various stakeholders. ESSENTIAL FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. •Requests and tracks receipt of records for newly enrolled students; prepares mass data imports for new students within prescribed time frames; •Processes student withdrawals; fulfills records requests for withdrawn students within prescribed time frames; •Processes parent contact and data information changes; •Maintains K12 and state student-level databases, including data entry; •Creates customized reports for various departments as requested •Creates and maintains student cumulative files and other student records; audits for accuracy on at least an annual basis; establishes and maintains secure access to student records; ensures proper disposal of student records; •Maintains and scans received files •Serves as primary point of contact for families, teachers, staff, and other schools in regards to accessing student information and records; •Ensures that school personnel comply with the Family Educational Rights and Privacy Act (FERPA). Supervisory Responsibilities: This position may need to supervise temporary staff or records support staff in order to complete tasks and projects on a timely basis. MINIMUM REQUIRED QUALIFICATIONS: •High school diploma or equivalent AND •One (1) year of related work experience OR •An equivalent combination of education and experience Certificates and Licenses: None required. OTHER REQUIRED QUALIFICATIONS: •Excellent organizational and time management skills •Maintain confidentiality •Strong written and verbal communication skills •Professional experience using Microsoft Excel, Word, and Outlook •Experience using search engines (internet) for research •Experience using a student information system and/or other type of database •Detail oriented, able to identify errors in student data and information •Able to multi-task, get tasks done quickly and accurately •Customer service oriented •Communicate professionally and tactfully through all communications •Flexible, team-player; adapts to changing office environment •Basic proficiency in Microsoft Outlook, Excel and Word; familiarity with ability to enter and retrieve information •Ability to travel 10% of time for meetings, professional development, etc. •Ability to pass required background check. DESIRED QUALIFICATIONS: •Bachelor’s degree •Experience working in a public-school environment WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. Job Type Regular The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you can request the appropriate accommodation by contacting stridecareers@k12.com. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Stride, Inc. is an equal opportunity employer. Applicants receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other basis prohibited by federal, state, or local law. Stride, Inc. complies with all legally required affirmative action obligations. Applicants will not be discriminated against because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. For more than 20 years, Stride, Inc. has transformed the teaching and learning experience for millions of people by providing innovative, high-quality, tech-enabled education solutions, curriculum, and programs. Stride serves learners of all ages in all 50 states and more than 100 countries. At Stride, learning is essential. It is the foundation of the human experience and we are proud of our commitment to powering learning, no matter what stage of life you are in. For more than 20 years, we’ve worked to challenge the idea of one-size-fits-all education and provide personalized, online, lifelong learning at every step of the journey. Above all else, we believe in serving the communities we live in and creating space for all voices therein.