Power Platform Support Analyst

Job Title Power Platform Support Analyst (Hybrid) Job Description Who We Are As part of Kaplan Inc., a US-owned business, we pride ourselves on delivering high-quality education and excellent student support. Our teams work globally to provide immersive learning experiences, supported by cutting-edge technology and a commitment to innovation. The Role Kaplan International is a world-leading education business providing English courses and university preparation programs for international students. We are seeking two Power Platform Support Analysts to join our IT team in Bengaluru. These roles will support our global citizen developer community, helping them troubleshoot issues, operate and enhance the Power Platform Centre of Excellence (CoE) toolkit, and ensure smooth operation of Power Platform solutions across the organization.

Key Responsibilities Support and Troubleshooting: Provide technical assistance for Power Apps, Power Automate, and Power BI users, diagnosing and resolving platform-related issues.

Citizen Developer Enablement: Assist and guide citizen developers with best practices, data connections, and environment usage.

CoE Administration: Operate and maintain the Power Platform CoE toolkit, ensuring accurate inventory, usage analytics, and compliance.

Documentation: Maintain up-to-date support documentation, FAQs, and knowledge base articles.

Governance and Compliance: Monitor environments and applications for adherence to platform governance and data policies.

Remote Collaboration: Work closely with UK-based team members, demonstrating flexibility in communication and project delivery across different time zones.

Continuous Improvement: Stay up to date with the latest Power Platform updates, AI advancements, and features, applying them to improve existing solutions.

Training and Guidance: Deliver short training sessions or office hours to help citizen developers build compliant, maintainable apps. Required Skills and Experience Hands-on experience with Microsoft Power Platform (Power Apps, Power Automate, Power BI). Understanding of Dataverse, connectors, and Power Platform administration. Strong troubleshooting and user support experience. Ability to communicate technical concepts clearly to non-technical users. Fluency in English (spoken and written). Desirable Skills Experience using or maintaining the Power Platform CoE Starter Kit. Familiarity with Azure AD, permissions management, and licensing models. Microsoft Power Platform Fundamentals (PL-900) certification. Location Bangalore, KA, India Additional Locations Employee Type Employee Job Functional Area IT Operations Business Unit 00092 Kaplan

Health Diversity & Inclusion Statement: Kaplan is committed to cultivating an inclusive workplace that values diversity, promotes equity, and integrates inclusivity into all aspects of our operations. We are an equal opportunity employer and all qualified applicants will receive consideration for employment regardless of age, race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, veteran status, nationality, or sex. We believe that diversity strengthens our organization, fuels innovation, and improves our ability to serve our students, customers, and communities. Learn more about our culture here. Kaplan considers qualified applicants for employment even if applicants have an arrest or conviction in their background check records. Kaplan complies with related background check regulations, including but not limited to, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. There are various positions where certain convictions may disqualify applicants, such as those positions requiring interaction with minors, financial records, or other sensitive and/or confidential information. Kaplan is a drug-free workplace and complies with applicable laws. Kaplan, Inc. is a global educational services company, with about 10,000 employees and operations in 26 countries. We serve 1.2 million students each year and partner with about 4,000 educational institutions and 13,000 corporations across the world. Kaplan is the largest subsidiary of Graham Holdings Company (NYSE: GHC). Across its 85-year history, first as a pioneer of the test prep industry, then as an early online education leader, and now as a global education provider, Kaplan has been recognized for expanding educational access and improving student outcomes through innovative uses of technology, instructional design, and learning science. We’ve been recognized as a Top Workplace for Innovators and Brands That Matter (Fast Company); and as one of America’s Top 100 employers (Forbes). Kaplan’s US-based businesses provide individuals, educational institutions, businesses and governments a broad array of services, supporting our students and partners to meet their diverse and evolving needs throughout their educational and professional journeys. Among the services provided are test preparation, coaching and advising, performance training, industry credentialing, and university support services, online enablement, analytics, and marketing. The test preparation and professional products are offered in the market under our brand names such as Kaplan, Kaplan Financial Education, Kaplan Schweser, PPI, College for Financial Planning, and Manhattan Prep. Headquartered in Fort Lauderdale, FL, employees who support Kaplan’s North America division work primarily remotely across the US and in our corporate campus in Bengaluru, India. California Worker Privacy Statement Questions? Please contact us at knarecruiting@kaplan.com.