Customer Support Intern

🇮🇳In-Person - Bangalore, India₹18K/mo34min ago

K-12 Support Customer Support Customer Success CRM Administration Support Operations Problem Solving

Role Snapshot

Customer Support Intern role at Teachmint, a global classroom technology company, focusing on resolving customer queries and supporting daily operations for a 6-month internship with potential for full-time conversion based on performance.

Key Responsibilities: Assist customers via email, chat, and phone to resolve issues; log and track customer problems in CRM systems; collaborate with internal teams on customer concerns; troubleshoot product issues and update knowledge bases.

Skills & Tools: Strong written and verbal communication skills, problem-solving ability, customer service mindset with empathy, multitasking and time management capabilities, and familiarity with CRM platforms is a plus.

Qualifications: No specific education or experience requirements stated; ideal candidate should demonstrate a proactive attitude, willingness to learn, and positive customer-first approach in a fast-paced environment.

Location: In-Person - Bangalore, India

Compensation: ₹18K/mo

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Job Description

Job Title: Customer Support Intern

Location: Bangalore, Onsite

Duration: 6 months (with potential full-time opportunity based on performance)

Stipend: 18,000/month

About Us:

At Teachmint, we believe that education moves the world forward and deserves the best technology in this pursuit. We are a global classroom technology company empowering educators and institutions in over 50 countries. At the forefront of classroom innovation, Teachmint is transforming how education is delivered through its proprietary solutions—Teachmint X, an AI-powered digital board; EduAI, an intelligent AI companion that empowers educators and learners to become self reliant; and our interactive whiteboard technology, designed to blend intelligence with usability and elevate every moment of classroom interaction.

We are redefining education infrastructure. Whether you're architecting backend systems, designing intuitive front-end experiences, improving deployment pipelines, driving business growth and brand visibility, or scaling user impact—your work here directly shapes the future of education.

If you’re excited by the idea of building smart, scalable, and meaningful solutions in education, come create with us.

Learn more: www.teachmint.com

About the Role:

We are looking for a proactive and customer-focused intern to join our Customer Support team. This role is ideal for someone who enjoys problem-solving, communicating with customers, and learning how support operations work in a fast-paced environment.

Key Responsibilities:

Assist customers via email, chat, and phone to resolve queries effectively and professionally.
Log and track customer issues in the CRM system with accuracy.
Collaborate with internal teams (Product, Tech, Sales) to follow up on customer concerns.
Troubleshoot common product issues and guide users on best practices.
Update internal knowledge base articles and FAQs.
Monitor customer feedback and report recurring issues to the leadership team.
Support daily operational tasks and contribute to process improvement initiatives.

Requirements:

Strong communication skills (written and verbal).
Good problem-solving ability and willingness to learn.
Basic understanding of customer service tools or CRM platforms is a plus.
Ability to multitask and manage time efficiently.
Positive attitude, empathy, and customer-first mindset.

What You’ll Gain:

Hands-on experience with real-world customer interactions.
Exposure to support operations, CRM tools, and cross-functional workflows.
Opportunity to work closely with experienced customer support professionals.
Potential pathway to a full-time role based on performance.

What Sets Teachmint Apart:

A culture of innovation and collaboration where every voice matters.
An opportunity to drive meaningful change in the education sector.
Support for your growth and learning as a leader and professional.

Join Teachmint and lead us in reshaping the future of education!

Disclaimer: Kindly note that Teachmint Technologies is an equal opportunity employer. We are dedicated to providing equal opportunities in all aspects of employment, including recruitment, training, and development of employees, which encompasses promotions, transfers, assignments, and various benefits. Teachmint Technologies strictly prohibits discrimination in the workplace based on colour, disability, marital status, nationality, race, religion, sex, sexual orientation, national or ethnic origins, religious beliefs, or age.