Associate Professional Services Consultant

Lucid Software

🇺🇸In-Person - Raleigh, NC$70K–$120K/yr3mo ago

Corporate Customer Success Professional Services Account Management SaaS Consulting Change Management

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Summary

Associate Professional Services Consultant at Lucid Software who delivers customized solutions to help organizations maximize their visual collaboration tool investments and achieve business outcomes. This hybrid role in Raleigh, NC involves direct customer engagement and thought leadership across strategic initiatives.

Key Responsibilities: Engage with customer stakeholders to deliver customized engagements, guide product usage, and enhance customer value through expertise in visual collaboration best practices. Develop subject matter expertise on topics including innovation, agility, change management, and hybrid work while contributing to the development of new service offerings.

Skills & Tools: Strong consultative and engagement management capabilities with excellent verbal and presentation skills, customer relationship building abilities, and capacity to navigate ambiguity. Technical proficiency with collaboration software and SaaS environments, plus expertise in change management processes and product best practices.

Qualifications: Minimum 2+ years of experience in consultative services with preferred background in technical roles, collaboration software rollouts, SaaS environments, and change management. Strong understanding of visual collaboration platforms and ability to translate customer business objectives into product utilization strategies.

Location: Raleigh, North Carolina

Compensation: $70K–$120K/yr