Role Snapshot
IT Manager leading the Enterprise Application Systems Student Information System (SIS) Team at a major university, responsible for technical and functional application development, team management, and ensuring exceptional service to 50,000+ users across campus.
Key Responsibilities: Manages a team of application analysts on business process analysis, system design, coding, testing, and production support for complex SIS modules. Translates organizational goals into technical solutions, provides technical leadership on institutional committees, and ensures alignment between application development and business requirements.
Skills & Tools: Expert-level business process analysis, advanced technical solution development, enterprise system integration knowledge, project management, vendor/stakeholder negotiation, team leadership, and proficiency with complex financial and operational systems. Strong verbal and written communication skills required.
Qualifications: Bachelor's degree in computer science, information systems, or related field with 8+ years of IT experience including 5+ years in application development and 3+ years in a managerial or lead role. Advanced knowledge of student information systems and higher education enterprise applications preferred.
Location: Not specified
Compensation: $95K–$145K/yr (estimated)
Job Description
This position performs technical and functional duties associated with application development and provides managerial leadership within the EAS Student Information System (SIS) Team. It is responsible for ensuring exceptional customer service and support. Maintaining and enhancing the partnership between the IT systems and the central office business owners and campus community impacting over 50,000 customers of the Student Information System is a core expectation. This position requires an expert in business process analysis with highly advanced technical solution development skills needed to support highly complex systems and associated integrations across campus. Excellent verbal, written, organization and project management skills are essential.
This team directly supports the SIS Financial Aid module in collaboration with the Office of Scholarships and Financial Aid and the SIS Student Financials module in collaboration with the University Cashier's Office. This position leads initiatives of high complexity and is expected to interact with leadership positions in customer and IT units to ensure that developed solutions align with business needs.
This position manages a team of application analysts performing business process analysis, change request evaluation, functional and technical specification development, coding, unit and system test development and execution, code migration, production support & system maintenance.
Duties and Responsibilities
Functional/Technical Knowledge & Leadership
This team directly supports the SIS Financial Aid module in collaboration with the Office of Scholarships and Financial Aid and the SIS Student Financials module in collaboration with the University Cashier's Office. This position leads initiatives of high complexity and is expected to interact with leadership positions in customer and IT units to ensure that developed solutions align with business needs.
This position manages a team of application analysts performing business process analysis, change request evaluation, functional and technical specification development, coding, unit and system test development and execution, code migration, production support & system maintenance.
Duties and Responsibilities
Functional/Technical Knowledge & Leadership
- Working manager that participates and supervises a team of application analysts to design, build and/or implement practical, cost effective business solutions. These solutions must seamlessly integrate within a technically complex enterprise system that has broad and institution-wide impacts
- Research and/or develop new technologies and keep abreast of new technologies to evaluate feasibility for organizational needs
- Translate high level organizational goals into actionable technical plans and objectives
- Interpret complex financial and operational reports and data, explain complex business processes and technological functions, advise and inform/persuade data stewards and other policymaking bodies of the appropriate resource and technology solutions
- Provide technical leadership on various committees and task forces to address audits, disaster recovery, federal and state regulations, and security
- Ensure that application development efforts align closely with business requirements, from design to delivery, and that applications are user friendly, scalable, secure, and can be efficiently maintained once deployed
- Maintain a thorough knowledge of the assigned applications’ technical and functional capabilities and weaknesses
- Use persuasion and negotiation to build cooperation and consensus towards decision
- Work effectively across customers, technical teams, and the enterprise to understand and communicate requirements, status updates, issues, problems, and solutions with a focus on more detailed, “closer to the ground” issues
- Manage vendor relationships and escalate technical support within vendor organizations as needed
Planning and Organizing
- Prepare and present detailed development and/or implementation plans for projects and monitor project status
- Coordinate long-term project planning for large development projects
- Make significant changes in the organizational structure, methods and procedures to respond to new goals and programs
- Plan for utilization of staff, equipment and other resources
- Ensure the development of internal policies and procedures
- Develop/ensure the development of, and give final approval to, unit rules, standards and guidelines governing quality and quantity of work
- Determine applicability in controversial or precedent-setting situations
- Determine budget needs and recommend, with significant influence, priorities based on program mission, costs and projected revenues
- Prepare comprehensive project plans that encompass the entire software development life cycle (SDLC); ensure these plans dovetail into larger plans as needed
- Maintain a strong knowledge of the SDLC at NC State University combined with outstanding organization and communication skills
- Maintain a deep understanding of software development project management methodologies and tools (Microsoft Project, QuickBase, Stat, etc.) and a thorough understanding of project expectations and procedures
Strategic Development & Program Management
- Define business strategies and contribute to the enterprise’s vision (typically through participation in customer strategic planning)
- Determine needs and establish goals and objectives that incorporate a broad range of internal and external factors when solving problems and making decisions
- Clearly translate technical issues into understandable terms for audiences with varying degrees of technical expertise so that decisions can be reached; these audiences can include members from all levels of the university
- Recognize and act on strategic opportunities for success
- Weigh alternatives and consequences to make informed decisions on long-term operational issues
- Evaluate organizational readiness and capacity for change and adjust accordingly
- Continuously evaluate new technology and refine supported applications and solutions to align with customer needs and expectations
- Clearly communicate plans with current and potential project stakeholders, campus wide.
- Plan strategically for the adoption of application technologies and independently prioritizes the team’s work to best meet the immediate and long term goals of the university
- Maintain a clear understanding of the organization, the strengths and weaknesses of current processes and a clear understanding of larger organizational priorities
- Think creatively and communicate effectively in order to contribute in practical ways towards the growth and success of the organization and future strategies
Human Resource Function
- Recruit, hire and supervise staff and direct the development, enhancement, and maintenance of workflow processes and application support for a varied group of entities
- Involve the director, other managers and staff in the development and establishment of long and short range goals and priorities for the department, including the development and maintenance of corresponding policies and procedures
- Facilitate the growth and development of team members
- Pursue disciplinary actions as needed
- Review accomplishments to assure that program missions and goals are being met
- Conduct final review for most difficult, controversial or sensitive work. Ensure team members understand concepts related to the organization’s policies
- Provide coaching, conduct annual performance reviews, and manage the total skill set of the unit. Actively seek resources and opportunities for employee training and growth
- Determine staffing needs and motivational techniques to build and maintain a productive and cohesive team
- Provide feedback and mentoring of staff to help them meet future goals and expectations