Associate, People Operations

World Change Starts with Educated Children® IMPORTANT: All applicants must be legally eligible to work in the country where the position is located. Room to Read is not able to provide sponsorship.

Position Overview: The Associate, People Operations will support the day-to-day People Operations and administrative activities. The position will be responsible for providing timely and effective support to employees, assisting with talent acquisition activities, maintaining employee records and documentation, coordinating with the Administration team, and ensuring timely processing and submission of bills and other required documents. The role will serve as an important point of coordination between employees, People Operations, Administration, and other internal stakeholders. The Associate will be expected to handle employee queries professionally, maintain accurate records, support recruitment and onboarding activities, and ensure that assigned People Operations processes and documentation are completed accurately and within timelines. The position will report to Officer, People Operations.

Responsibilities: People

Operations & Employee Relations: Provide day-to-day support to employees on People Operations-related queries and coordinate with the appropriate team members for timely resolution. Support employee relations activities by listening to employee concerns, documenting queries, and escalating matters appropriately when required. Maintain professional and confidential communication while handling employee information and concerns. Coordinate with employees and internal stakeholders to ensure smooth implementation of People Operations processes. Support employee engagement and other People Operations initiatives as required. Develop a working knowledge of Room to Read India’s People Operations policies, procedures, and processes and ensure assigned activities are carried out in accordance with organizational guidelines. Ensure confidentiality and appropriate handling of employee information and maintain adherence to organizational standards relating to employee conduct and child protection.

Talent Acquisition & Recruitment Support: Be well versed with RtR HR Recruitment Policies, and provide weekly, monthly and quarterly Recruitment metrics as required. Support the end-to-end recruitment process, candidate sourcing, screening, interview coordination, reference checks, and offer-related documentation. Coordinate with hiring managers to schedule interviews and ensure timely follow-up on recruitment requirements. Maintain candidate trackers, recruitment databases, and other relevant records. Ensure recruitment-related documentation and processes are completed accurately and in accordance with organizational policies and timelines.

Employee Documentation & Records Management: Maintain accurate and up-to-date employee files, both physical and digital, in accordance with organizational policies. Ensure timely collection, verification, filing, and submission of employee-related documents. Support joining, transfer, confirmation, separation, and other employee lifecycle documentation. Maintain People Operations trackers and databases and ensure information is updated accurately and within timelines. Ensure confidentiality and appropriate handling of employee records and personal information. Support timely submission and maintenance of statutory and other People Operations-related documentation, as required.

Administration & Coordination: Coordinate closely with the Administration team for employee-related administrative requirements. Support employee induction by coordinating with relevant internal teams to ensure that new employees receive the required information, documentation, facilities, and administrative support for a smooth onboarding experience. Support office administration activities related to employee onboarding, transfers, travel, meetings, events, and other operational requirements. Coordinate with internal teams and external vendors/service providers as required for People Operations and administrative activities. Follow up with relevant stakeholders to ensure timely completion of assigned tasks and requirements. Ensure administrative activities are carried out in accordance with organizational policies, procedures, and guidelines. Bills,

Expenses & Documentation: Support the processing and tracking of People Operations and Administration-related bills and invoices. Ensure bills, supporting documents, approvals, and other required paperwork are complete and submitted within the prescribed timelines. Maintain proper records of bills, expenses, and supporting documentation. Coordinate with Finance and relevant internal stakeholders for timely processing and resolution of billing-related queries. Ensure bills, expenses, approvals, and supporting documentation are processed in accordance with organizational policies and established procedures. Maintain appropriate records and documentation for audit and internal review purposes. Ensure timely submission of required documentation and follow up on pending approvals or discrepancies.

Qualifications: Required: Bachelor’s degree in Human Resources, Business Administration, Management, or a related field. 2–4 years of relevant professional experience in People Operations, Human Resources, Talent Acquisition, HR Administration, or a related function. Working knowledge of recruitment and employee lifecycle processes. General understanding of personnel administration and HR practices. Good coordination, follow-up, and documentation skills. Ability to manage multiple tasks and meet deadlines. Good written and verbal communication skills in English. Ability to interact effectively with employees and stakeholders at different levels. Good working knowledge of MS Office, particularly Excel and Word. Ability to maintain confidentiality while handling employee information and records.

Preferred: Prior experience in the development/non-profit sector or a multi-location organization. Experience in handling HR documentation, employee queries, recruitment coordination, bills, and administrative processes. Familiarity with HRIS or other employee management systems.

Compensation: Room to Read offers a competitive salary with excellent benefits. Benefits include a thirteenth month bonus, health insurance and a retirement plan. The non-monetary compensation includes a unique opportunity to be part of an innovative, meaningful, and rapidly growing organization that is changing and transforming the lives of millions of children in developing countries through literacy and gender equality in education. Room to Read is a child-safe organization Read is a child-safe organization

• all personnel must adhere to Room to Read’s Child Protection Policy, Child Protection Code of Conduct and Prevention of Sexual Exploitation and Abuse (PSEA) Policy. Room to Read is an equal opportunity employer committed to identifying and developing the skills and leadership of people from diverse backgrounds. Child Protection Principles Room to Read is committed to the education and welfare of children and protecting them from abuse and exploitation Room to Read has zero tolerance for child abuse and exploitation. All children have the right to be free from abuse and exploitation, including neglect, maltreatment, and physical, mental or sexual violence, injury or abuse. All children should be treated with respect and dignity. The well-being of the child is Room to Read’s first priority when dealing with all identified or suspected cases of child abuse. Room to Read shall integrate child protection into all its organizational strategies, structures and work practices. Protection from Sexual Exploitation and Abuse (PSEA) Principles Room to Read Representatives must create and maintain an environment that prevents sexual exploitation and sexual abuse. Room to Read has zero tolerance for adult sexual exploitation and abuse. Sexual exploitation and abuse are serious violations of fundamental human rights and will not be accepted or tolerated. All adults should be treated with respect and dignity. Room to Read implements a survivor-centered approach, putting the survivor’s rights and dignity at the forefront. Survivors referred to available professional assistance (e.g. mental health counselling), upon consent. About Room to Read:  Founded in 2000 on the belief that World Change Starts with Educated Children®, Room to Read envisions a world free from illiteracy and gender inequality, where all children have room to read, learn and grow – creating lasting change. Through our Literacy Portfolio, we train and coach teachers of the early grades in literacy instruction
• create and publish quality books and curricular materials in local languages
• and establish children’s libraries filled with diverse children’s books that can be enjoyed at school and home. Our Gender Equality Portfolio supports adolescents, particularly girls, in developing life skills that promote gender equality, helping them to pursue lifelong learning and make informed decisions. We support young people of all genders to overcome gender biases and build the knowledge and skills to create a gender-equal world. Room to Read collaborates with local communities, partner organizations, publishers, and governments to test and implement innovative models that can be integrated into the education system to deliver positive outcomes for children at scale. To date, Room to Read has benefited more than 50 million children in 28 countries. Learn more at www.roomtoread.org. Founded in 2000 on the belief that World Change Starts with Educated Children®, Room to Read is creating a world free from illiteracy and gender inequality through education. Thank you for considering a career with Room to Read. I was first attracted to Room to Read because of the mission to create a world free from illiteracy and gender inequality. What I have found here is the joy in working with a group of extraordinary people towards this bold goal. In my work, I aim to shape an inclusive and supportive organizational culture where everyone feels valued and respected, and where we each thrive. Our team members are our greatest asset, and I am personally committed to creating an environment that supports both personal and professional growth and empowers individuals from everywhere in the world to contribute their best. I hope you will join us in creating a better, more equal world. Cynthia Orme Chief People and Technology Officer