Student Support Assistant

Western Governors University

🇺🇸In-Person - Salt Lake City$17–$25/hr5mo ago

Higher Ed Support Customer Support Student Services Call Center Higher Education Support Administrative Support

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Role Snapshot

Student Support Assistant role at Western Governors University focused on enhancing student experiences through effective communication, training, and coordinated support services. The position plays a key part in helping students succeed in WGU's online, competency-based degree programs.

Key Responsibilities: Provide essential skills training to students and staff, handle inbound and outbound communications professionally, conduct detailed assessments of student issues, and coordinate support across departments to resolve concerns and ensure satisfaction. Monitor for service gaps, maintain documentation standards, and escalate cases as needed while upholding company policies.

Skills & Tools: Proficiency in Microsoft Office Suite, strong analytical and customer service abilities, effective communication skills, and adaptability to new technologies and feedback. Ability to work collaboratively within teams and manage multiple student inquiries professionally.

Qualifications: High school diploma or equivalent with 1+ years of related experience and some college education preferred. Customer service experience is an asset.

Location: Salt Lake City, Utah

Compensation: $17–$25/hr

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