Systems Analyst

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.  

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is critical to the success of our company and our learners, as well as our individual well-being. We recognize the value of varied perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/.  

Do you dare to reinvent the future of education?

At Cengage, we are harnessing the power of tech to build a future where all learners have the tools and confidence to achieve their goals.  

As a Cengage employee you will pioneer transforming the way people learn. Collaborating with the best of the best, you will feel challenged and inspired to do breakthrough work. With the support of our united team, there is no limit to what you can envision, create and set in motion.  

Are we right for you?

We bring our “A” game, unique talents and point of view to the table every day. We are curious and comfortable with change and are willing to try new things to transform education. Most importantly, everything we do, we do for the learner.  

The Systems Analyst (SA) works closely with the business and technical teams responsible for critical internal systems that support Cengage’s digital learning solutions. The SA is a major contributor to user requirements, understands business needs and ensures that there is integration between business and technology. The SA understands the software development lifecycle and has strong analytical skills. Problem-solving and conflict resolution skills are needed to help identify, communicate and resolve issues.  

What You'll Do Here:

• Assist in solution design by analyzing requirements; constructing workflow charts and diagrams; system diagrams; studying system capabilities; writing specifications
• Improve systems by studying current practices; suggesting modifications
• Recommend controls by identifying problems; writing improved procedures
• Monitor progress of work by tracking activity; resolving problems; recommending actions
• Maintain system protocols by writing and updating procedures
• Partner with engineering teams to develop software solutions and participate in Integration
• Testing, User Acceptance Testing (UAT) and Functionality Testing
• Maintain professional and technical knowledge of relevant Cengage systems
• Resolve customer-reported errors in accordance with defined SLA’s
• Contribute to team effort by accomplishing related results as needed.  

Skills You Will Need Here:

• Degree in Computer Science or equivalent experience
• Demonstrated expertise with writing detailed requirements and acceptance criteria
• Demonstrable ability to quickly grasp system architecture inter-dependencies and recommend implementation options
• Working experience with Agile software development methodologies and tools
• Prior experience building consensus within and across multi-functional project teams
• Demonstrable experience leading and influencing solutions
• Familiarity with programming languages
• Demonstrable experience working independently, balance challenging priorities and handling several time-sensitive projects with minimal direction in a fast-paced environment
• Excellent written and verbal communication skills, including the ability to communicate effectively with technical and non-technical staff
• Excellent analytical skills and problem-solving demeanor.   

Desired skills:

• Past experience working as a Systems Analyst
• Passion for working in the academic, professional or library markets.

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage’s EEO/Affirmative Action Policy signed by CEO Michael Hansen and Equal Employment Opportunity is the Law notice by visiting their corresponding links.  

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.  

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Compensation

At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

$58,300.00 - $93,200.00 USD