Role Snapshot
A part-time student technology support role at the University of Kentucky's Information Technology Services department. Student Technology Specialists provide technical assistance to students on campus, helping with system access, software installation, troubleshooting, and general IT support.
Key Responsibilities: Assist students with Eduroam access, software downloads/installation, and technical troubleshooting via in-person and remote support. Record all interactions in ServiceNow ticketing system and support student success initiatives through general computer support and maintenance.
Skills & Tools: Excellent verbal communication and strong interpersonal skills required; proficient computer and keyboarding abilities; ability to explain technical concepts in non-technical language; capacity to work independently and collaboratively. Troubleshooting and customer service skills preferred; proficiency with Microsoft Office products preferred.
Qualifications: Must be enrolled full-time at University of Kentucky for Fall 2026 semester and maintain full-time enrollment in good academic standing. Coursework or experience in computer science, engineering, mass communications, and/or customer service; experience with Windows, MacOS, iOS, iPadOS, and/or Android operating systems required.
Compensation: $13.25/hr
Job Description
Student Technology Specialist
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Posting Details
Posting Details
Job Title
Student Technology Specialist
Requisition Number
DU14638
Department Name
3L700:ITS Customer Spt & Student Enablement
Work Location
Lexington, KY
Salary Range
$13.25 per hour
Type of Position
Student
Position Time Status
Part-Time
Required Education
Candidates must be enrolled at UK full-time for the Fall 2026 semester. Candidates must remain enrolled full-time in good academic standing for the duration of their employment with ITS.
Required Related Experience
Coursework or other experience relating to computer science, engineering, mass communications and/or customer service
Experience with some of the following operating systems; Windows, MacOS, iOS, iPadOS, and Android
Experience with some of the following operating systems; Windows, MacOS, iOS, iPadOS, and Android
Required License/Registration/Certification
none
Physical Requirements
Ability to work at a desk utilizing computer, mouse, keyboard, and chat support for portions of the day
Shift
We are currently hiring for the Fall 2026 semester; Days, Evenings, Nights. Shifts are flexible. We work around your class schedule. Must be able to work 10-20 hours per week.
Job Summary
Student Technology Specialists assists with accessing Eduroam, downloading and
installing software, supporting overall student success Initiatives, troubleshooting
technical issues students have while on campus, recording interactions in ServiceNow
ticketing system and general computer support and maintenance.Students will provide
both in person and remote support.
Please include your availability for the Fall semester in your Cover Letter
installing software, supporting overall student success Initiatives, troubleshooting
technical issues students have while on campus, recording interactions in ServiceNow
ticketing system and general computer support and maintenance.Students will provide
both in person and remote support.
Please include your availability for the Fall semester in your Cover Letter
Skills / Knowledge / Abilities
Excellent verbal communication skills required
Must have proficient or advanced computer and keyboarding skills
Ability to work alone, as well as with a team is essential
Must be independent and dependable
Strong interpersonal skills required
Ability to effectively explain technical concepts into non-technical language
Must have proficient or advanced computer and keyboarding skills
Ability to work alone, as well as with a team is essential
Must be independent and dependable
Strong interpersonal skills required
Ability to effectively explain technical concepts into non-technical language
Does this position have supervisory responsibilities?
No
Preferred Education/Experience
Must be proficient with Microsoft Office products. Troubleshooting technical issues and customer service skills preferred
Deadline to Apply
10/01/2026
Our University Community
We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.
The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.