Role Snapshot
Student Technology Specialists provide technical support to university students, helping them access campus networks, install software, and resolve computing issues. The role supports overall student success by delivering both in-person and remote IT assistance.
Key Responsibilities: Assist students with Eduroam access, software downloads and installation, troubleshooting technical issues, and general computer support and maintenance. Record all interactions in ServiceNow ticketing system and provide support both on-site and remotely.
Skills & Tools: Technical proficiency with network access, software installation, troubleshooting, and IT support systems (ServiceNow); strong communication and customer service skills for assisting diverse student populations.
Qualifications: No specific education or prior experience requirements stated in the job description. Applicants should demonstrate technical aptitude and availability for the Fall semester.
Compensation: Not provided by employer. Typical compensation for this role is $28,000 – $35,000/year based on title, seniority, and university student technology support positions.
Job Description
Student Technology Specialists assists with accessing Eduroam, downloading and
installing software, supporting overall student success Initiatives, troubleshooting
technical issues students have while on campus, recording interactions in ServiceNow
ticketing system and general computer support and maintenance.Students will provide
both in person and remote support.
*Please include your availability for the Fall semester in your Cover Letter*
installing software, supporting overall student success Initiatives, troubleshooting
technical issues students have while on campus, recording interactions in ServiceNow
ticketing system and general computer support and maintenance.Students will provide
both in person and remote support.
*Please include your availability for the Fall semester in your Cover Letter*