Fast Facts
The Account Manager will focus on expanding relationships with current customers, driving sales through upsell and cross-sell opportunities in education technology services.
Responsibilities: Key responsibilities include managing customer expansion, communicating best practices, achieving sales targets, and collaborating with internal teams.
Skills: Ideal candidates should possess strong communication, presentation, and organizational skills, along with a profound understanding of customer relationship management.
Qualifications: A four-year college degree or equivalent experience, plus a minimum of 2 years in account management or customer relations, ideally with SaaS experience in the K12 sector.
Location: The job is located in Atlanta, GA, with travel required exceeding 25%.
Compensation: Not provided by employer. Typical compensation ranges for this position are between $65,000 - $95,000.
Account Manager
Reporting directly to the Sales Director, the Account Manager (AM) will be responsible for
managing the expansion effort for current customers. The candidate will develop and
maintain relationships throughout the customer lifecycle. The AM will develop upsell and
cross sell opportunities by leveraging exceptional understanding of current school district
processes and potential pain points. The AM will develop exceptional product expertise and
relate best practices and outcomes of other customes in a compelling way. The AM’s goal is
to develop interest in additional capabilities and make each customer 100% sold with iiQ
offerings. Day-to-day activities will include sales activity prep, prioritization and
organization, and coordinating customer communications with the Customer Success team.
The ideal candidate will have a storytelling and relationship development bias. They enjoy
leveraging their expertise to help customers succeed. Internal communication with Product
Management, Customer Success, and other stakeholders is also a critical success factor.
Account Manager Responsibilities:
- Identify upsell and cross sell opportunities within assigned customer accounts
- Meet and exceed sales results - upsell and cross sell ARR targets
- Manage and nurture customer expansion by developing program-level best practice adoption and customer assessments
- Communicate customer stories and best practices in a compelling persuasive way
- Develop keen understand of the value drivers of iiQ offerings for current customers
- Partner with internal teams to optimize customer expansion, satisfaction, and retention rates
- Foster an environment of collaboration and ongoing learning with internal teams
- Communicate and present target account activity, performance, and forecasting to leadership (weekly, monthly, quarterly)
- Enhance personal effectiveness through the efficient use of technology
- Generate ad hoc reports for internal departments as needed
Key Skills / Experience
- Four (4) year college degree, or equivalent experience
- Minimum of 2 years account management experience or customer relationship development
- Exceptional communication skills, both written and verbal, with the ability to simplify complex technology
- Exceptional group presentation skills – compelling and persuasive style
- Highly organized and process driven work habits
- Driven individual with ability to work independently and within a team environment in a competitive marketplace
- Strong knowledge of Salesforce, Microsoft Office, Google Suite, etc.
- Experience in SaaS sales to the K12 market is highly preferred
- Ability to travel >25%
