Technical Support Representative, Tier 1

🇵🇭In-Person - Manila, Philippines₱240K–₱360K/yriJust now

K-12 Support Customer Support Technical Support Customer Service Problem Solving Tier 1 Support

Role Snapshot

Tier 1 Technical Support Representative responsible for delivering world-class client support by responding to technical and non-technical customer queries. This role is critical to customer satisfaction and success for TurnItIn's support operations.

Key Responsibilities: Respond to and resolve customer technical and non-technical inquiries through various support channels. Manage multiple tasks simultaneously while maintaining quality support in a fast-paced, team-oriented environment.

Skills & Tools: Strong problem-solving and communication skills with ability to work with internal and external customers. Self-motivated with technical aptitude or customer support background and capability to manage multiple priorities.

Qualifications: Technical or customer support background preferred. Self-starter mentality with ability to thrive in fast-paced environments and manage diverse customer interactions.

Location: In-Person - Manila, Philippines

Compensation: ₱240K–₱360K/yr (estimated)

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Job Description

You will play a critical role in the delivery of world-class client support and are responsible for responding to technical and non-technical customer queries. We are looking for an enthusiastic, self-motivated individual with a technical or customer support background to expand our Customer Support team. The successful candidate will possess very strong problem-solving and communication skills. They will thrive in a fast-paced, team-oriented environment, and process the ability to manage multiple tasks simultaneously. This role is best suited for a self-starter comfortable working with internal and external customers.