Program Manager

🇺🇸Remote$65K–$95K/yri4h ago

Higher Ed Operations Program Management Operations Management Partnership Management Process Improvement Project Management

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Summary

Lead operations and scaling of Empowerly's ancillary programs and partnerships, including summer programs, research internships, and startup internship initiatives. Own end-to-end program management, vendor relationships, team leadership, and cross-functional coordination to serve thousands of students.

Key Responsibilities: Implement and manage ancillary programs as service offerings scale, serve as liaison between Empowerly and 2+ partnership programs, manage program and contractor teams, own Research Scholars Program transition in-house, recruit and manage startup participants, ensure program health through quality controls and data reporting, and train counselors on new program offerings.

Skills & Tools: Proficiency with Google Suite (Sheets, Drive) and data analysis/dashboard creation; strong project and program management capabilities; startup environment experience; cross-functional collaboration and process design; tech-savvy with familiarity in Airtable, WorkRamp, and Zendesk preferred.

Qualifications: Bachelor's degree (Science or Arts) with 4+ years of program or project management experience and 3+ years of management experience; startup and EdTech experience preferred; understanding of education technology industry challenges.

Location: Remote, United States

Compensation: Not provided by employer. Typical compensation for this role is $75,000 – $95,000/year based on title, seniority, and location.

Job Description

The Role:

Empowerly offers in-house ancillary programs and partnerships with services such as summer programs, research internships, tutoring programs, and more

Experience operating within startup environments, with a strong understanding of cross-functional operations and scaling processes efficiently

The Program Manager will lead the Operations Support behind Empowerly’s ancillary programs and partnerships. You will wear many hats, make quick decisions, and create processes from ambiguity. You aren’t afraid to dig in the weeds and use data to come up with solutions to complex problems.

The Program Manager will work cross functionally with Marketing, Sales, Product, and Engineering to create and refine processes, build automations, and scale these partnership programs to accommodate thousands of students.

Responsibilities:

Lead and implement all ancillary Empowerly programs as service offerings grow

Act as the liaison between Empowerly and 2+ partnership programs that Empowerly students work with

Manage programs team and contractor teams who will help maintain program relationships and interact with students

Own the end-to-end process of bringing the Research Scholars Program in house, including mentor sourcing and onboarding, program structure, and quality control

Recruit, onboard, and manage startup companies participating in the Startup Internship Program

Manage both short term and long term operational strategy and proactively anticipate the needs of our programs as our student base grows exponentially

Ensure overall program health, including establishing internal quality controls metrics and assessments, bench analysis and expansion, and alignment with company priorities.

Provide regular data reporting, sharing insights on the programs’ success rates and outputs

Source, vet, and onboard new programs

Design, present, and implement training resources for counselors to share services with existing students and help onboard them to new programs.

Work closely with Marketing and Sales Teams to create training documentation on how to speak about Empowerly ancillary programs and attract new students and families.

WHO YOU ARE:

Bachelor Science or Bachelor of Arts

4+ years of experience in Program or Project Management

3+ years of management experience

Experience with all Google tools, including Google Sheets and Google Drive

Experience in data analysis and creation of performance dashboards

Highly structured and organized thinker

Willingness to engage and learn

Tech savvy

Experience working with or at startups

Experience working in EdTech

Familiarity with education technology industry and the challenges and demands it places on leaders and teams

Experience with Airtable, WorkRamp, and Zendesk are a plus

At this time, we are only considering U.S. citizens who are based in the United States

A great deal of your fulfillment at any company is determined by the extent to which the values of the people and the organization align with your own. It’s hard to assess culture from the outside and most companies are not good at describing their own nature. (How do fish describe water?) They also have incentives to say things that sound attractive rather than things that are true.

We’ve tried to assemble characteristics. This is our best attempt to share an honest description of our culture today. We hope you find it useful in deciding whether Empowerly is the kind of place in which you’d like to spend your time.