Senior Customer Success Associate (Federal)

Hack The Box

🇺🇸In-Person - CA$96K–$126K/yr3mo ago

Corporate Customer Success Account Management Federal Sales SaaS Success Cybersecurity

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Summary

Senior Customer Success Associate at Hack The Box engaging federal sector clients to drive user experiences and build lasting relationships in cybersecurity. The role focuses on guiding customers through their journey while serving as a trusted partner for government agencies, universities, and enterprises.

Key Responsibilities: Guide customers through their journey, analyze usage data trends, address inquiries promptly, manage relationships with executive stakeholders, and gather actionable feedback for product development. Coordinate with internal teams to resolve issues, schedule regular check-ins, maintain customer health records, and identify upselling opportunities.

Skills & Tools: Expertise in federal organizations, SaaS principles, customer success tactics, cybersecurity fundamentals, and strong communication capabilities. Must demonstrate adaptability, active listening, assertiveness, proficiency in tools like ChurnZero, HubSpot, and Tableau, and ability to navigate difficult conversations effectively.

Qualifications: Previous customer success experience preferred with proficiency in cybersecurity practices and demonstrated ability to work with federal government organizations. Bachelor's degree or equivalent professional experience required.

Location: Remote from California, United States

Compensation: $96,000 – $126,000/year