Role Snapshot
Training Specialist at UNC Chapel Hill's Continuous Improvement, Staff Development and Engagement department, responsible for designing and delivering financial systems training and facilitating organizational development and process improvement initiatives campus-wide.
Key Responsibilities: Develop and deliver training for staff on financial modules, purchasing systems, and business processes; create training materials and presentations; support continuous improvement and lean methodology initiatives; facilitate change management and process improvement projects.
Skills & Tools: Training design and delivery, instructional content creation, presentation and communication skills, project management, organizational development, process improvement methodology, change management, and ability to work with diverse audiences.
Qualifications: Bachelor's degree typically required; experience in training, organizational development, instructional design, or related professional development roles; demonstrated ability to create training materials and present to groups.
Location: Hybrid
Compensation: $55K–$75K/yr (estimated)
Job Description
Training Specialist
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Please see Special Instructions for more details.
Applicant Instructions: In addition to the required application materials, applicants must upload a writing/research sample and a media presentation sample (e.g., PowerPoint presentation, training deck, recorded presentation, webinar, instructional content, or similar work product) to the Applicant Documents section of the application. Samples should demonstrate experience in training, organizational development, process improvement, change management, project management, communication, or related areas relevant to this position.
Posting Information
Posting Information
Department
Cont Impr Staff Dev Eng-215500
Career Area
Other
Posting Open Date
09/28/2026
Application Deadline
10/12/2026
Open Until Filled
No
Position Type
Permanent Staff (EHRA NF)
Working Title
Training Specialist
Appointment Type
EHRA Non-Faculty
Position Number
00038038
Vacancy ID
NF0010074
Full Time/Part Time
Full-Time Permanent
FTE
1
Hours per week
40
Position Location
North Carolina, US
Hiring Range
Dependent on Qualifications and Experience
Proposed Start Date
11/16/2026
Position Information
Be a Tar Heel!
A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.
One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.
University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.
Primary Purpose of Organizational Unit
The Continuous Improvement, Staff Development and Engagement (CISDE) department provides campus wide financial systems training for staff who utilize the financial module of the Connect Carolina system (PeopleSoft), purchasing cards, web travel, time information management (TIM) system and customer billing management. The department provides the opportunity for faculty or staff who hold a Certified Public Accountant license the ability to earn continuing professional education credits through courses offered throughout the year. Within the division of Finance and Operations (F&O), CISDE facilitates continuous improvement through business process improvement, lean methodology and internal training programs. CISDE also coordinates leadership training, professional development and compliance and safety training for staff within F&O.
Position Summary
Hybrid: This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy.
CISDE is a unit within the Service Center of Excellence (SCE), which supports the departments and staff within Finance and Operations (F&O). This position reports to the Director for Continuous Improvement, Staff Development, and Engagement (CISDE).
The Continuous Improvement and Organizational Development Specialist is responsible for developing a foundation for continuous improvement within our division and customer-base by identifying, organizing, and facilitating quality and process improvement projects. Duties include implementing Plan, Do, Check, Act (PDCA) or Plan Do Act Study (PDSA), conducting Root Cause Analysis (RCA), Failure Mode Effect Analysis (FMEA), needs assessments, process mapping/documentation, and other change and process management activities. This position also provides guidance and support for the ongoing implementation and maintenance of lean six sigma projects to support identified key performance indicators (KPIs) and overall quality of services.
CISDE is a unit within the Service Center of Excellence (SCE), which supports the departments and staff within Finance and Operations (F&O). This position reports to the Director for Continuous Improvement, Staff Development, and Engagement (CISDE).
The Continuous Improvement and Organizational Development Specialist is responsible for developing a foundation for continuous improvement within our division and customer-base by identifying, organizing, and facilitating quality and process improvement projects. Duties include implementing Plan, Do, Check, Act (PDCA) or Plan Do Act Study (PDSA), conducting Root Cause Analysis (RCA), Failure Mode Effect Analysis (FMEA), needs assessments, process mapping/documentation, and other change and process management activities. This position also provides guidance and support for the ongoing implementation and maintenance of lean six sigma projects to support identified key performance indicators (KPIs) and overall quality of services.
Minimum Education and Experience Requirements
Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Required Qualifications, Competencies, and Experience
Considerable knowledge of business process improvement and project management theory and techniques needed as well as excellent analytical, interpretive, and listening skills, plus strong verbal and written communication skills.
Progressive experience in a training or teaching role including curriculum development, needs assessment, and session evaluation. Attention to detail and organization is critical in this role.
Ability to lead teams to timely, successful project completion, and to provide guidance and direction for staff and cross-functional teams.
Ability to perform and support advanced strategic planning to ensure overall unit and programs fulfill organizational goals.
Ability to manage an extremely diverse workload, work well with customers and business owners, and remain composed under pressure. It is necessary for the person in this position to be flexible, professional and cope well with change and uncertainty.
Progressive experience in a training or teaching role including curriculum development, needs assessment, and session evaluation. Attention to detail and organization is critical in this role.
Ability to lead teams to timely, successful project completion, and to provide guidance and direction for staff and cross-functional teams.
Ability to perform and support advanced strategic planning to ensure overall unit and programs fulfill organizational goals.
Ability to manage an extremely diverse workload, work well with customers and business owners, and remain composed under pressure. It is necessary for the person in this position to be flexible, professional and cope well with change and uncertainty.
Preferred Qualifications, Competencies, and Experience
The preferred candidate will possess the following:
* At least 5 years of experience in designing and delivering training and professional development programs.
* At least two years of project management experience.
* Experience working in a higher education setting.
* Experience working with learning management and other business systems.
* Familiar with instructional design models (ADDIE, Kirkpatrick) and elements of accessibility.
* Experience working with Microsoft Office 365 Suite, Tableau or similar data analytics tools, and MadCap Flare, Storyline or similar authoring tools.
* Lean six sigma green belt.
* Supervisory experience including employee recruitment and evaluation.
* At least 5 years of experience in designing and delivering training and professional development programs.
* At least two years of project management experience.
* Experience working in a higher education setting.
* Experience working with learning management and other business systems.
* Familiar with instructional design models (ADDIE, Kirkpatrick) and elements of accessibility.
* Experience working with Microsoft Office 365 Suite, Tableau or similar data analytics tools, and MadCap Flare, Storyline or similar authoring tools.
* Lean six sigma green belt.
* Supervisory experience including employee recruitment and evaluation.
Special Physical/Mental Requirements
Must be able to stand for extended periods of time when facilitating training in-person.
Must be able to move furniture (with wheels) when necessary for classroom setup.
Must be able to move furniture (with wheels) when necessary for classroom setup.
Campus Security Authority Responsibilities
Not Applicable.
Special Instructions
Applicant Instructions: In addition to the required application materials, applicants must upload a writing/research sample and a media presentation sample (e.g., PowerPoint presentation, training deck, recorded presentation, webinar, instructional content, or similar work product) to the Applicant Documents section of the application. Samples should demonstrate experience in training, organizational development, process improvement, change management, project management, communication, or related areas relevant to this position.
Quick Link
Posting Contact Information
Department Contact Name and Title
Brian Lawrence HR Specialist
Department Contact Telephone or Email
brian_lawrence@unc.edu
Office of Human Resources Contact Information
If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu
Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.
Equal Opportunity Employer Statement
The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.