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Summary
Localization Project Manager responsible for overseeing end-to-end localization workflows for customer experience and technical content, while managing the localization quality assurance program and vendor relationships. This role is critical for ensuring high-quality, timely delivery of localized content across multiple languages and markets.
Job Description
We’re seeking a Localization Project Manager to oversee the full localization workflow (customer experience content, technical documentation) and help manage the localization quality assurance program. This role requires collaboration with external vendors and internal stakeholders to ensure high-quality, localized content delivery. Ideal candidates are passionate about linguistics and quality management and thrive in cross-functional collaboration.
Key Skills
- 5+ years in localization, with linguistic quality assurance management experience
- Expertise in localization testing best practices (functional and linguistic)
- Proficient in project management tools, TMS, CMS, and LQA tools, including XTM, Jira, Zendesk, WordPress CMS, and GitHub
- Strong localization industry knowledge and experience; vendor management is a plus
- Ability to work independently, managing multiple stakeholders and deadlines under pressure
Key Responsibilities
- Manage localization projects end-to-end (customer experience content, technical documentation, Legal)
- Partner with Language Service Providers (LSPs) to ensure timely, high-quality project delivery, training, and process improvements
- Help manage the Localization Quality Assurance (LQA) program, tools, quality metrics, and resources (translation memories, term databases, style guides)
- Conduct content planning meetings, including project kick-offs and post-project analysis
- Oversee the localization budget for projects through gathering data on the cost, timeliness and quality of your projects
- Drive initiatives in language quality, process improvements, tools, and data programs
- Educate internal stakeholders on localization best practices
- Manage relationship with LSPs and monitor performance using localization metrics
- Onboard linguistic resources, manage root cause analysis (RCA) requests and arbitration processes
- Maintain team documentation
Compensation
Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to: skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.