Media Systems Specialist

At 2U, we are all in on purpose. We are motivated by our mission – to make learning limitless– and connected by our shared passion to deliver world-class higher education at scale. As the parent company of edX, a leading online learning platform, 2U powers thousands of higher education offerings – from free courses to full degrees. Together with our college, university, and corporate partners, we are helping accelerate careers and transform lives.

What We’re Looking For:

The Media Systems Specialist supports the 2U Learning division by helping maintain and operate media post-production systems and workflows. This role works closely with the Media Systems Engineer and cross-functional teams to ensure the smooth day-to-day functioning of post production environments, including media asset management systems, storage solutions, and editing infrastructure.

This role will assist in supporting workflows across product lines including Graduate and Undergraduate Degrees, Executive Education, Bootcamp, and edX. The Media Systems Specialist plays a key role in troubleshooting issues, maintaining system organization, and supporting editors, motion graphics designers, and production teams.

This position will collaborate with internal teams including Engineering, Production Innovation, Learning Technology, and IT, as well as external vendors, to help ensure systems are functioning effectively and aligned with operational needs. This is an ideal role for someone who is passionate about media technology and is looking to deepen their expertise in post-production systems and workflows.

This role is located in Crystal City, VA

Responsibilities Include, But Are Not Limited To:

1. Post-Production Systems Support & Operations: Support the administration and day-to-day operations of media post-production systems including media asset management (MAM) and storage infrastructure (AWS/S3)

• Monitor system performance and escalate issues as needed
• Assist in maintaining post-production systems, including user access, permissions, and licensing
• Troubleshoot basic system issues, including access errors, offline media, and workflow interruptions
  Support ingestion, transcoding, and delivery workflows from ingest through final output
• Partner with Engineering and senior team members to monitor storage usage and system health
  Assist in managing and tracking physical storage (hard drives, RAIDs, etc.)
• Support configuration and maintenance of post production and related software
• Document and escalate system bugs or failures to appropriate stakeholders or vendors
• Assist with media quality control checks and flag issues for resolution
• Provide support to editors and production teams for day-to-day technical needs

2. Workflow Support & Optimization: Support the development and execution of efficient post-production workflows.

• Assist in maintaining and improving workflows based on established best practices
• Contribute to documentation including SOPs, user guides, and workflow diagrams
• Support implementation of workflow updates and process improvements
• Help maintain MAM metadata organization and naming conventions
• Assist in testing tools, integrations, and workflow enhancements
• Identify opportunities for increased efficiency and escalate recommendations
• Support communication of workflow updates to internal teams and vendors

3. Training & User Support: Provide day-to-day support and guidance to internal teams and external partners

• Assist in onboarding users to post-production systems and workflows
• Provide basic training and support to editors, producers, and vendors
• Help develop training materials including guides and screen recordings
• Respond to user questions and troubleshoot common issues
• Support rollout of new tools, features, or updates

4. Additional Responsibilities:

• Support cross-functional initiatives related to media systems and operations
• Take on additional tasks as needed to support the team

Things That Should Be In Your Background:

• Bachelor’s Degree in Video/Media Production, Post Production, or related field preferred
• 3–6 years of experience in video production, post-production, or media systems support
  Familiarity with post-production workflows including ingest, editing, transcoding, and delivery
• Working knowledge of Adobe Creative Suite (Premiere Pro, After Effects, Media Encoder)
• Basic understanding of media formats, codecs, frame rates, and file structures
• Exposure to media asset management systems is a plus
• Familiarity with cloud storage environments (AWS/S3 preferred but not required)
• Basic understanding of system administration concepts and troubleshooting workflows
• Strong organizational skills with attention to detail
• Ability to manage multiple tasks and prioritize effectively
• Strong communication skills with the ability to support both technical and non-technical users
• Collaborative mindset with a willingness to learn and grow within a technical environment
• Problem-solving mindset with the ability to escalate issues appropriately

Other Attributes That Will Help You In This Role:

Working Conditions

Limited travel may be required on an as-needed basis. There will be an intermittent requirement to support media post production teams in different time zones.

Physical Requirements

May assist with setup or movement of media related equipment as needed.

While this position is open to remote candidates across the U.S., we will prioritize those who live in the Washington-Baltimore metropolitan area and who are available to come into our Headquarters in Arlington, VA two days a week.

Benefits & Culture

Our global employee base is a diverse collection of innovators, dreamers, and doers working together to transform lives through higher education. We believe that every employee can advance our shared purpose, and that life at 2U should be fun and meaningful. If you’re excited by the opportunity to provide millions of learners and counting with access to world-class higher education, then join us – and do work that makes a difference.

We offer comprehensive benefits (unique per country) and excellent work/life balance.
Full-time, U.S.benefits include:

• Medical, dental, and vision coverage
• Life insurance, disability, and 401(k) employer match
• Free snacks and drinks in-office
• Generous paid holidays and leave policies, including unlimited PTO
• Additional time off benefits include: volunteer days, parental leave, and a company-wide winter break

The anticipated base salary range for this role is ($74,200 -$83,700), with potential bonus eligibility. Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, budget for the position and cost of labor in the market in which the candidate will be hired.

2U Diversity and Inclusion Statement

At 2U, we are committed to building and sustaining a culture of belonging, respect, and inclusion. We are proud of the steps we’ve taken to bring together an employee base that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities. We strive to offer a workplace where every employee feels empowered by what makes us different, as well as by how we are alike.

2U is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodations, please reach out to us at: recruitingaccommodations@2u.com.

About 2U

2U partners with the world's top universities and companies to develop and deliver education programs that accelerate careers and transform lives. Through partnerships with the world’s leading colleges, universities, and companies, 2U delivers thousands of online programs to millions of learners worldwide on edX, its global learning platform. From executive education and professional credentialing to master’s degree programs and free, open courses, 2U transforms how top institutions deliver workforce-aligned online education, enabling professionals to advance without pausing their careers. Learn more at 2U.com.

The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay.