Account Manager

The Opportunity

As an Account Manager, you’ll play a pivotal role in renewing and expanding Thought Industries’ client relationships. You’ll be responsible for owning the full customer lifecycle sales —while actively pursuing expansion opportunities within your portfolio. 

This role is designed for someone who thrives in fast-paced, high-growth environments and is passionate about building their book of business where playbooks are evolving, not pre-defined.

What You’ll Be Doing

• Build Relationships: Develop relationships with clients across the territory.

• Monitor Engagement: Maintain a cadence of communication with customers regarding their adoption trends and sentiment.

• Analyze Data: Analyze client data to provide customer relationship management.

• Anticipate Needs: Develop an understanding of account needs to anticipate account changes and improvements.

• Report Progress: Plan and present reports on account progress, goals, and quarterly initiatives to share with team members and stakeholders.

• Ensure Adoption: Leverage the robust client education platform and community to ensure clients are receiving value from their Thought Industries (TI) relationship.

• Seek Deeper Engagement: Mine opportunities for deeper engagement during customer communication.

• Inform Product Road Map: Share client feedback internally to help inform Thought Industries’ product road map.

• Own the Lifecycle: Be responsible for owning the full customer lifecycle sales, playing a pivotal role in renewing and expanding client relationships.

• Manage Contracts: Negotiate contracts with clients and manage them to timely renewals

• Pursue Expansion: Actively pursue expansion opportunities within the portfolio.

• Meet Goals: Deliver client solutions and meet sales and renewal goals.