Summary
Customer Engagement Representative at CDW provides world-class service to ensure customer satisfaction and loyalty by supporting complex customer requests and collaborating across departments to resolve challenges.
Key Responsibilities: Support complex and high-priority customer requests, collaborate with sales and operational teams to resolve issues, de-escalate customer situations, investigate inventory and supplier problems, and assist with process improvements.
Skills & Tools: Proficiency in Microsoft Office and standard office equipment, excellent verbal and written communication, strong organizational and problem-solving abilities, resourcefulness, attention to detail, and ability to work independently or in a team environment.
Qualifications: High school diploma or GED required with 2 years of customer service experience, ideally in a corporate environment, and comfort using standard office systems and ticketing platforms.
Location: Hybrid in Vernon Hills, Illinois, United States
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