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Summary
Learning Technologist (Support) role at KnowBe4, the global leader in Human Risk Management, supporting the delivery of security training and awareness programs to organizations worldwide. This position contributes to helping organizations build strong security cultures and reduce human risk.
Job Description
KnowBe4 is the global leader in Human Risk Management, trusted by over 70,000 organizations worldwide to secure their employees and AI agents for over 15 years. We're pioneering a new era of security. AI-powered since 2016. And market-leading since day one.
Our HRM+ combines continuous risk intelligence, advanced technical defenses, and personalized training to help organizations build strong security cultures. We help organizations understand, measure, and reduce human risk across their entire workforce, defending against, deepfakes, and emerging AI-powered threats.
We believe that protecting organizations from cyberthreats and creating a positive environmental impact go hand in hand. True resilience is collective, it requires us to protect our people, our data, and our planet.
Please submit your resume in English.
To learn more about our team and office culture in the Netherlands, visit the following links.
Careers Page: https://www.knowbe4.com/careers/locations/utrecht
Glassdoor: https://www.glassdoor.com/Location/KnowBe4-Utrecht-Location-EI_IE969384.0,7_IL.8,15_IC3045310.htm
LinkedIn: https://www.linkedin.com/company/knowbe4/life/netherlands/
The Learning Technologist (Support) builds learning activities that include courses, assessments, games, and more, that are core to the KnowBe4 customer experience. While you need to understand reasonable software security practices, you do not need to have a background in information security; Just be great at producing online content for eLearning, bring new ideas to the table, and contribute to the growing library of content resources! You’ll work together with other eLearning developers, QA and engineers in a fast-paced environment using product/project management tools and developing standards for partners.
Responsibilities:
- Manage KnowBe4 Studios helpdesk tickets
- Effectively troubleshoot content issues and communicate resolutions to customers.
- Build high-quality courseware using predetermined files and assets to build SCORM packages
- Familiarity with various learning management systems
- Stay up-to-date on the latest eLearning courseware technology tools and best practices to apply them to KnowBe4 courseware and demonstrate them to our customers
- Conform with Web Accessibility requirements to make sure that all learners can access the learning activities created
- Take an active role in creating and supporting content that is diverse, equitable, and inclusive as outlined in the KnowBe4 DEI statement
Minimum Qualifications:
- A.S. or A.A. in Computer Science or Digital Design (or comparable work experience) required
- Minimum 3 years of relevant experience working with eLearning courseware development
- Effective written and verbal communications
- Experience serving internal and external customers
- Solid foundational knowledge of HTML and CSS, with a passion for building clean, user-friendly web interfaces
- Experience with G Suite products and MS Office (Word and Excel)
- Experience with web browsers
- A strong passion for learning and adapting to new technologies
- Working with peers in other groups to define software standards and explore new technologies
- Experience with providing assistance and interact with customers to provide solutions
Preferred Skills:
- Ability to use a proprietary e-Learning authoring tool to produce e-learning content from provided materials
- Ability to integrate graphics, text and voice-over into the final courses
- Additional programming language skills a plus
- Experience with video and audio editing software
Our Fantastic Benefits
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please.