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Blackbaud

Customer Support, JustGiving

Blackbaud
🇮🇳In-Person - Hyderabad - India, India₹360K–₹600K/yri3h ago
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Role Snapshot

Customer Support role at Blackbaud, a leading cloud software company serving the social good sector. This position supports JustGiving customers in resolving technical and service-related issues.

Key Responsibilities: Provide technical and customer support to JustGiving platform users, troubleshoot issues, and ensure customer satisfaction. Handle inquiries via multiple channels and maintain detailed documentation of customer interactions.
Skills & Tools: Strong communication and problem-solving abilities with customer service excellence. Technical aptitude for learning cloud-based platforms and ability to work in a fast-paced environment.
Qualifications: High school diploma or equivalent; customer support or related experience preferred. Familiarity with cloud software or SaaS platforms is a plus.
Location: In-Person - Hyderabad - India, India
Compensation: ₹360K–₹600K/yr (estimated)

Job Description

NA Stay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world. Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law. Blackbaud (NASDAQ: BLKB) is the world’s leading cloud software company powering social good. Serving the entire social good community—nonprofits, foundations, corporations, education institutions, healthcare institutions and individual change agents—Blackbaud connects and empowers organizations to increase their impact through software, services, expertise, and data intelligence. The Blackbaud portfolio is tailored to the unique needs of vertical markets, with solutions for fundraising and CRM, marketing, advocacy, peer-to-peer fundraising, corporate social responsibility, school management, ticketing, grantmaking, financial management, payment processing, and analytics. Serving the industry for more than three decades, Blackbaud is headquartered in Charleston, South Carolina and has operations in the United States, Australia, Canada, and the United Kingdom.

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