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Blackbaud

Customer Support Associate B Specialist

Blackbaud
🇮🇳In-Person - Hyderabad - India, India₹240K–₹360K/yri7h ago
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Role Snapshot

Customer Support Associate B (Specialist) role at Blackbaud, a leading cloud software company serving the social good sector. This is a backfill position supporting Blackbaud's customer success mission across their nonprofit, education, healthcare, and corporate solutions.

Key Responsibilities: Provide technical and customer support to Blackbaud clients using cloud-based solutions for fundraising, CRM, marketing, and financial management. Handle customer inquiries, troubleshoot issues, and ensure positive customer experiences aligned with Blackbaud's purpose-driven technology vision.
Skills & Tools: Strong customer service and communication skills with ability to support diverse client base. Technical aptitude for cloud-based software support, problem-solving, and ability to document and escalate issues effectively.
Qualifications: Not specified in job description. Typically requires high school diploma or equivalent with 1-3 years of customer support experience or related technical background.
Location: In-Person - Hyderabad - India, India
Compensation: ₹240K–₹360K/yr (estimated)

Job Description

backfill for Samuel G Stay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world. Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law. Blackbaud (NASDAQ: BLKB) is the world’s leading cloud software company powering social good. Serving the entire social good community—nonprofits, foundations, corporations, education institutions, healthcare institutions and individual change agents—Blackbaud connects and empowers organizations to increase their impact through software, services, expertise, and data intelligence. The Blackbaud portfolio is tailored to the unique needs of vertical markets, with solutions for fundraising and CRM, marketing, advocacy, peer-to-peer fundraising, corporate social responsibility, school management, ticketing, grantmaking, financial management, payment processing, and analytics. Serving the industry for more than three decades, Blackbaud is headquartered in Charleston, South Carolina and has operations in the United States, Australia, Canada, and the United Kingdom.

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