Role Snapshot
The Solution Engineer designs and implements technical solutions for business stakeholders using Atlassian tools, translating business requirements into high-quality technical execution. This role spans the full project lifecycle from design and implementation through testing, training, and ongoing optimization.
Key Responsibilities: Design, prototype, and build business solutions while performing business analysis to gather requirements and document functional specifications. Develop migration plans, conduct end-user training, test solutions for performance alignment, and identify process improvements.
Skills & Tools: Strong experience configuring Atlassian applications and implementing technical solutions with proficiency in relational databases (Microsoft SQL Server) and object-oriented programming (C#, Apex, or Python). Solid business analysis capabilities, project management skills, excellent communication abilities, and proven experience developing training materials and supporting cross-functional collaboration.
Qualifications: Demonstrated experience configuring and implementing technical solutions using business applications with strong knowledge of relational databases and OOP languages. Proven ability to manage project scope, timelines, and stakeholder expectations with customer-oriented mindset.
Compensation: Not provided by employer. Typical compensation for this role is COP 60,000,000 – COP 90,000,000/year based on Solution Engineer title, Atlassian specialization, and Colombia-based remote position.
Job Description
Solution Engineer (Atlassian)
Location: Colombia Work Arrangement: Remote Contract Type: Indefinite
About the Role
The Solution Engineer is responsible for delivering professional solutions to business stakeholders by translating business process requirements into a technical solution. From design and implementation through to testing and training, you'll play a key role in ensuring that business needs are met with thoughtful, high-quality technical execution.
Your Role Responsibilities — Here's What You'll Do
- Design, prototype, and build business solutions following best practices, incorporating feedback from stakeholders to meet evolving business needs.
- Test business solutions to ensure performance aligns with design specifications, resolving any issues identified throughout the process.
- Perform business analysis to gather and document information on business processes and customer needs, translating findings into clear functional requirements for stakeholder validation and approval.
- Develop and execute migration plans for business solutions across environments, supporting stakeholders throughout the process with minimal guidance.
- Compose training materials and conduct end-user training sessions, while ensuring documentation enables the support team to maintain and service solutions effectively.
- Proactively identify enhancements and process improvements to evolve product and solution functionality over time.
Technology Tools
- Atlassian
- Microsoft SQL Server
- C#
- Apex
- Python
Role Essentials — Required Skills
- Experience configuring and implementing technical solutions using assigned business applications
- Strong knowledge of relational databases, including Microsoft SQL Server, and object-oriented programming languages such as C#, Apex, or Python
- Solid business analysis skills with demonstrated experience documenting functional requirements
- Proven ability to manage project scope, timelines, and customer expectations with a customer-oriented mindset
- Strong written and verbal communication skills with the ability to interact with stakeholders at all levels with professionalism, discretion, and tact
What We'd Like to See — Preferred Skills
- Experience developing end-user training materials and facilitating training sessions
- Ability to investigate complex situations and ask probing questions to surface quality, actionable information
- Demonstrated experience supporting stakeholders through solution migrations across multiple environments
- Strong cross-functional collaboration skills with both technical and non-technical teams
- Ability to manage a consistent project workload while proactively communicating delays and seeking additional project opportunities
About Hyland
Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation.
Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland's platform and services, please visit Hyland.com.
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#HylandLife
Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.
The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.
As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.
Equal Opportunity Statement
Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications, verify identity, and comply with legal requirements.