Role Snapshot
The Student Services Manager is a key leadership position responsible for supporting the academic success and social-emotional well-being of international students at Amerigo Education's San Diego campus. This hands-on role serves as Amerigo's primary on-campus representative, ensuring students experience a safe, supportive, and engaging environment that promotes achievement and community integration.
Job Description
Description
About Amerigo
Amerigo Education is a U.S.-based company that supports international students studying in the U.S. and Canada, providing them with everything they need to achieve incredible outcomes in high school and beyond.
As international students from around the world seek to advance their education in North American high schools, Amerigo prepares them for a limitless future through partnerships with top-ranked high schools, supportive boarding and homestay accommodations, and innovative approaches to language development, student support, and university guidance.
Backed by Avathon Capital, Amerigo has strategic partnerships with highly ranked private day and boarding schools in the United States and Canada, providing students with a seamless academic experience. Through the Amerigo model, we collaborate with our partner schools as they provide a rigorous college preparatory high school curriculum, while our Amerigo team delivers an expansive suite of academic, language, and cultural immersion programs. Amerigo also offers students both boarding and homestay options, depending on the school location and student preference.
Amerigo seeks partners that are aligned with our mission to provide international students with an incredible high school educational experience.
Job Overview
The Student Services Manager is a key leadership position based at San Diego directly supporting the academic success and social-emotional well-being of Amerigo students while also liaising with partner school faculty and administration, Amerigo’s Central Services teams, and other internal organizational stakeholders.
This highly dynamic and hands-on position reports to the Director, Student Services, managing day-to-day student operational needs, with additional responsibilities spanning the oversight of academic outcomes, homestay program management, building an engaged student community, and actively leading the development of the unique cultural components of Amerigo’s student support services.
This role serves as Amerigo’s primary on-campus representative and plays a central role in ensuring that students experience a safe, supportive, and engaging environment that promotes academic achievement, personal growth, and successful integration into school and community life. Success in this role will be demonstrated by:
- Building strong and trusted relationships with students, parents, host families, school leaders, and internal partners.
- Maintaining a high standard of student support, operational execution, and communication.
- Strengthening student academic outcomes, engagement, retention, and overall satisfaction.
- Supporting a vibrant student experience that reflects Amerigo’s mission and values.
Key Responsibilities
The Student Services Manager will be responsible for overseeing and implementing operational, academic, residential, and community-based elements of the Amerigo program at the local school campus level.
Partner and Community Leadership
- Serve as the main Amerigo representative at the partner school.
- Build and maintain strong relationships with partner school leadership, faculty, and staff.
- Attend meetings with school leadership as needed.
- Participate in weekly faculty meetings and other campus-based meetings to ensure close alignment on student needs and program priorities.
- Represent Amerigo within the broader local school and community environment in a professional and solutions-oriented manner.
Operational Management
- Manage day-to-day student operational needs across the campus program.
- Coordinate student arrival logistics, including travel planning, move-in support, and onboarding.
- Oversee health-related operations, including coordination, documentation, and follow-up as appropriate.
Student Experience and Community Building
- Prepare, review, and distribute monthly student progress reports.
- Build an engaged, inclusive, and supportive student community.
- Support student retention through proactive engagement and individualized support.
- Organize and attend events and other community-building activities.
- Conduct and review student surveys to identify trends, concerns, and opportunities for improvement.
- Provide social-emotional support and help connect students with appropriate resources when needed.
- Encourage and monitor student participation in extracurricular and co-curricular activities.
- Help shape and lead the unique cultural components of Amerigo’s student support services at the school level.
- Lead student orientations and transition activities for new and returning students.
- Coordinate departure logistics, including travel planning, housing transitions, and end-of-term support.
- Maintain organized systems, records, and communications to support smooth campus operations.
Homestay Program Management
- Maintain regular communication with students, host families, school partners, and internal stakeholders.
- Support student placement, onboarding, and transition processes as needed.
- Monitor student and host family satisfaction and escalate concerns when appropriate.
- Assist with crisis response, conflict resolution, and student support efforts.
- Perform other homestay-related duties and special projects as assigned.
Communication and Stakeholder Relations
- Collaborate with the Student Experience team in communication with families and Business Partners.
- Manage Salesforce-based internal communication and case documentation.
- Conduct parent-teacher conferences and other family meetings as appropriate.
- Maintain consistent, professional, and timely communication with students, parents, school partners, and internal stakeholders.
- Escalate concerns appropriately and ensure follow-through action items.
Academic Support
- Instructs Academic Reading and Composition (ARC) courses at Mater Dei Catholic High School; we anticipate teaching two sections in Fall 2026
- Serves as the primary liaison for university guidance, supporting the school guidance counselor and addressing student inquiries related to college admissions and post-secondary planning.
- Act as the main point of contact for escalating student academic concerns.
- Develop a clear system of instructional interventions for students who are struggling academically.
- Maintain updated grade reports and monitor academic progress.
- Flag academic concerns and risk indicators to the Director of Student Services in a timely manner.
- Collect school report cards and ensure they are distributed through SSG.
- Partner with faculty, school personnel, and internal teams to support academic accountability and student success.
Residential Partner Management
- Serve as the primary point of contact with third-party residential partners, where applicable.
- Support residential partners in addressing escalated student issues.
- Conduct regular visits to residence locations to assess student experience, safety, and service quality.
- Maintain monthly partner scorecards and communicate performance feedback as needed.
- Ensure reports reflect academic standing, engagement, well-being, and any relevant follow-up actions.
- Coordinate with internal and external stakeholders to gather accurate input for reporting.
Key Qualifications
The successful candidate will be an energetic, student-centered leader with strong judgment, excellent relationship-building skills, and the ability to operate effectively in a fast-paced and highly relational environment. This individual must be organized, responsive, culturally aware, and committed to supporting adolescents in an international education setting.
In addition, the candidate should possess:
- Bachelor’s degree from an accredited four-year college or university in education, counseling, student affairs, communications, international education, or a related field; advanced degree preferred.
- Relevant professional experience in student services, campus operations, international education, residential life, school administration, or related settings.
- Demonstrated ability to support students' academic progress and social-emotional well-being.
- Experience working with families, school personnel, and cross-functional internal teams.
- Strong written and verbal communication skills.
- High level of organization, discretion, and follow-through.
- Ability to manage multiple priorities and respond effectively to emerging student or operational issues.
- Experience with CRM or student information systems such as Salesforce is preferred.
- Ability to work flexible hours, including evenings and weekends, based on student and campus needs.
- Multilingual skills and/or cross-cultural experience strongly preferred.
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