Seasonal Conversions Specialist

🇺🇸In-Person - Carson, CA$28K–$38K/yri3h ago

K-12 Operations Process Improvement Operations Management Project Management Customer Success Product Operations

Role Snapshot

A six-month temporary Conversions Specialist role supporting the execution and growth of customized educational product conversions for Lakeshore Learning Materials. The position ensures accuracy, efficiency, and cross-team collaboration while identifying opportunities to improve offerings and internal processes.

Key Responsibilities: Review and process incoming conversion requests for accuracy and adherence to guidelines, partner with cross-functional teams to support Lakeshore's conversion strategy, and collect/analyze data to identify trends and improvement opportunities. Develop working knowledge of Lakeshore products and competitor offerings to better support customer needs.

Skills & Tools: Detail-oriented with strong organizational and customer-service abilities; proficiency in data analysis and process improvement. Familiarity with Lakeshore products and solutions, ability to work collaboratively across teams, and eagerness to learn in a fast-paced environment.

Qualifications: Familiarity with Lakeshore Learning Materials products and solutions preferred; general experience in customer service, operations, or product management is beneficial. No specific education level stated, but demonstrated attention to detail and ability to manage multiple requests simultaneously required.

Location: In-Person - Carson, CA

Compensation: $28K–$38K/yr (estimated)

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Job Description

We are seeking a temporary Conversions Specialist to join our team for a six-month period. In this role, you will support the successful execution and continued growth of conversion requests that adapt existing educational products into customized solutions for customers. The position plays an essential role in ensuring accuracy, efficiency and cross-team collaboration, while developing strong product knowledge and identifying opportunities to improve offerings and internal processes. Applicants should have familiarity with Lakeshore products and solutions. The ideal candidate is detail-oriented, customer-focused, and eager to learn in a fast-paced, mission-driven environment serving educators.

A day on the job looks like this:

Reviewing and processing incoming conversion requests to ensure accuracy, completeness and adherence to established guidelines
Partnering with colleagues across teams to support and grow Lakeshore’s overall strategy for product conversions
Developing and maintaining a working knowledge of Lakeshore offerings as well as relevant industry competitors to better support customer needs
Collecting and analyzing data across conversion requests to identify trends, gaps and opportunities for improving products and solutions