Fast Facts

The GTM Systems Analyst at Figma is responsible for optimizing and governing Salesforce to enhance collaboration across various teams including Sales, Marketing, and Finance. This full-time role allows for remote work within the United States, enabling the individual to drive operational excellence and support complex initiatives.

Responsibilities: Main responsibilities include managing Salesforce operations, resolving inquiries, enhancing user experience, and maintaining data integrity and documentation while balancing support and strategic initiatives.

Skills: Required skills include 3+ years as a Salesforce Administrator, hands-on Salesforce configuration experience, and the ability to manage multiple projects effectively.

Qualifications: Preferred qualifications include Salesforce certifications, experience in a SaaS environment, and familiarity with agile methodologies.

Location: This role can be held remotely in the United States or from one of the US hubs, including San Francisco, CA, or New York, NY.

Compensation: Not provided by employer. Typical compensation ranges for this position are between $90,000 - $130,000.

The GTM Systems Analyst is responsible for optimizing, scaling, and governing Salesforce to support various cross functional teams. This role combines business analysis, systems expertise, data stewardship, and cross-functional partnership to drive operational excellence across Sales, Customer Experience, Marketing, Legal, Product and Finance.

This individual operates independently, understands complex initiatives end-to-end, and serves as a trusted advisor to business stakeholders on CRM automation, reporting, and process design. 

This is a full time role that can be held from one of our US hubs or remotely in the United States. 

What you’ll do at Figma:

• Serve as the primary point of contact for Salesforce operational and process questions across Sales, Marketing, Customer Experience, Legal, Product, and Finance, ensuring timely and structured resolution of requests
• Triage, investigate, and resolve Salesforce inquiries, identifying root causes of recurring issues and implementing scalable process improvements
• Define, document, and maintain standardized Salesforce workflows to reduce ambiguity and improve cross-functional efficiency
• Partner with Salesforce Developers to scope, test, and deploy system enhancements, ensuring work is tracked, validated through UAT, and released on schedule
• Maintain Salesforce data integrity by auditing data quality, refining data governance processes, and monitoring system updates that impact customer records
• Drive Salesforce adoption by improving user experience, building reports and dashboards, and maintaining clear system documentation
• Balance day-to-day support with strategic initiatives, managing multiple concurrent projects and release timelines

We'd love to hear from you if you have:

• 3+ years of experience as a Salesforce Administrator in a Sales or Revenue organization
• Hands-on experience configuring Salesforce, including custom objects, formula fields, flows, validation rules, reports, and dashboards
• Experience supporting CPQ, Revenue Cloud, or similar quote-to-cash workflows
• Working knowledge of Salesforce data architecture and basic proficiency in SOQL or SQL
• Demonstrated experience managing multiple concurrent projects and system enhancements independently
• Experience creating and maintaining system documentation for technical and non-technical collaborators

While not required, it’s an added plus if you also have:

• Salesforce Administrator or related certifications
• Experience supporting a SaaS go-to-market business model
• Experience working in a SCRUM or agile environment
• Familiarity with Salesforce Revenue Cloud or Partner Ecosystem Management

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.