Enterprise Architect, Commercial IT/CRM

We believe in the power and joy of learning At Cengage, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Cengage's portfolio of businesses supports student choice by providing a range of pathways that help learners achieve their goals and lead a choice-filled life. Our culture values inclusion, engagement, and discovery Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-belonging/. SUMMARY As a Senior Enterprise Architect within Commercial IT, you will help shape the future of Cengage’s Salesforce-centered CRM ecosystem. This role provides architecture leadership for the capabilities that support sales, service, marketing, customer engagement, and commercial operations. While Salesforce is the primary technology anchor, the role should also ensure Commercial IT investments scale as a unified enterprise CRM capability rather than a collection of disconnected solutions. You will partner closely with Commercial IT leadership, Technology Product Owners, engineering leaders, Enterprise Architecture, Data, ERP, Commerce, Security, and business partners to define target-state CRM architecture, establish architecture guardrails, reduce technical debt, and enable scalable automation, analytics, and AI-ready commercial processes. RESPONSIBILITIES Define and maintain the target-state architecture for Commercial IT / CRM capabilities, with Salesforce as the primary technology anchor. Translate commercial business goals into scalable CRM architecture patterns, platform guardrails, integration approaches, and roadmap recommendations. Provide architecture mentorship across Salesforce-enabled sales, service, marketing, customer engagement, reporting, automation, and commercial operations capabilities. Partner with Technology Product Owners, engineering leaders, and solution architects to ensure product and delivery decisions align with long-term Commercial IT architecture. Be responsible for the CRM architecture perspective for integration points between Salesforce and adjacent enterprise domains, including ERP, commerce, data platforms, marketing technologies, identity, analytics, and downstream operational systems. Partner with adjacent domain owners to ensure CRM integration points and data flows are scalable, governed, and aligned to enterprise standards, without assuming ownership of those domains. Establish CRM architecture principles, reusable design patterns, decision frameworks, and exception processes. Find opportunities to reduce CRM-related technical debt, simplify Salesforce usage, increase reuse, and improve the value realized from existing Salesforce investments. Clearly communicate architecture options, risks, dependencies, and tradeoffs to business, product, engineering, and executive audiences. WHAT YOU'LL NEED Strong enterprise architecture, solution architecture, or technology leadership experience supporting CRM, sales, service, marketing, customer engagement, or commercial operations capabilities. Deep understanding of the Salesforce ecosystem, including CRM data models, automation, reporting, integration approaches, and platform design considerations. Strong knowledge of commercial business processes, including lead management, opportunity management, account management, customer service, marketing engagement, renewals, entitlements, and lead-to-cash integration points. Experience translating business and product strategy into scalable architecture decisions, standards, and delivery guidance. Experience with CRM integration across enterprise platforms such as ERP, commerce, marketing technology, data platforms, analytics, identity, and security. Strong communication and influencing skills, with the ability to explain complex architecture concepts and tradeoffs to senior business and technology leaders. Familiarity with AI-enabled CRM use cases, customer insights, predictive analytics, service automation, or commercial analytics. EDUCATION REQUIREMENTS Salesforce architecture certifications, such as Salesforce Application Architect, System Architect, or Technical Architect. Preferred: Bachelor’s degree in computer science, Information Systems, Engineering, Business, or a related field, or equivalent professional experience. Cengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws. Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com. About Cengage Cengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education. Compensation At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy. The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range. In this position, you will be eligible to participate in the company’s discretionary incentive bonus program. This position's bonus target amount, which is not guaranteed and is dependent on individual performance and overall company results among other factors, is provided below. 25% Annual: Individual Target $117,100.00 - $187,300.00 USD Cengage, a global edtech company, supports learners, educators and institutions across more than 100 countries. With products serving nearly 16 million digital users across the Higher Education, School, Work and English Language Learning markets, we’ve built a learning ecosystem that connects education to employment. We combine trusted content, AI-powered insights and scalable digital platforms to power learning for every future and drive meaningful outcomes at every stage of the learning journey. Warning: Be aware, there has been an increase of targeted recruitment scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address.