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Customer Success Manager - SMB
Gravyty🇺🇸In-Person - United States$70K–$100K/yr2mo ago
Summary
Customer Success Manager for Gravyty's SMB division responsible for driving product adoption, retention, and expansion across a large portfolio of small to mid-sized business clients. Role focuses on delivering scalable, digital-first engagement strategies to maximize customer value and minimize churn.
Key Responsibilities: Manage a broad portfolio of SMB accounts, monitoring customer health metrics and triggering timely interventions through automated communications and periodic check-ins. Collaborate cross-functionally to resolve issues, identify expansion opportunities, and execute renewal campaigns while documenting all interactions in customer success tools.
Skills & Tools: Strong communication, organizational, and multitasking abilities with expertise in customer success platforms (Gainsight, ChurnZero), CRM systems, and usage analytics. Proficiency in data segmentation, strategic playbooks, and a proactive, collaborative approach to process improvement and customer outcome optimization.
Qualifications: 2+ years of experience in B2B SaaS Customer Success, Account Management, or similar client-facing roles. Demonstrated experience with CS platforms, data analytics tools, and a track record of driving product adoption and retention in scalable environments.
Location: United States
Compensation: $70K–$100K/yr