Customer Success Manager

Gainsight

🇺🇸44 Locations2mo ago

Corporate Customer Success Account Management Customer Relations SaaS Support Business Operations

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Role Snapshot

Customer Success Manager at Gainsight responsible for building and maintaining strong client relationships while ensuring customer satisfaction and retention. The role directly impacts customer lifetime value and company growth through proactive engagement and strategic account management.

Key Responsibilities: Daily tasks include monitoring customer health metrics, conducting regular check-ins with accounts, identifying upsell and expansion opportunities, and resolving customer concerns. Responsibilities also encompass implementing success strategies, tracking KPIs, and collaborating with cross-functional teams to drive customer outcomes.

Skills & Tools: Required skills include strong communication and interpersonal abilities, customer relationship management (CRM) proficiency, analytical thinking, and problem-solving capabilities. Must demonstrate ability to manage multiple accounts simultaneously and drive business outcomes through data-informed decision-making.

Qualifications: Typically requires 2+ years of customer success, account management, or related customer-facing experience. Bachelor's degree preferred; experience with SaaS products and proven track record of improving customer retention metrics is valuable.

Location: 44 Locations

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