Enterprise Customer Success Manager, Nursing Health Education

Elsevier

🇺🇸In-Person - FL$58K–$97K/yr4mo ago

Higher Ed Customer Success Account Management Enterprise Sales Partnership Management Relationship Management

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Summary

The Enterprise Customer Success Manager for Nursing Health Education at Elsevier is responsible for fostering strong relationships with customers to maximize their engagement and satisfaction with digital products. This role serves as a trusted adviser and customer advocate, developing meaningful partnerships and implementing individualized success strategies.

Key Responsibilities: Key responsibilities include developing and implementing customer success plans, managing customer relationships with administrators and faculty, conducting training sessions, and serving as the primary advocate for customer needs within the organization. The role involves discovering customer needs, organizing customer data, resolving issues, and driving product adoption to ensure business value realization.

Skills & Tools: Required skills include prior customer success experience, exceptional organization and time management, relational intelligence, strategic thinking, and collaborative problem-solving abilities. Proficiency with Microsoft Office (Excel, Outlook, PowerPoint, and Word) is essential.

Qualifications: Candidates must possess prior customer success experience with demonstrated ability to prioritize tasks and see them through to completion. A collaborative mindset, high-level professionalism, and strategic problem-solving skills are required.

Location: Florida

Compensation: $58K–$97K/yr