Role Snapshot
The Enterprise Customer Success Manager serves as a trusted advisor to K–12 district leaders, driving customer retention, product adoption, and revenue growth across a portfolio of enterprise SchoolCash accounts. This role is responsible for building executive-level relationships and ensuring customers maximize the value of KEV's solutions.
Job Description
About the Role
The Enterprise Customer Success Manager serves as a trusted advisor to K–12 district leaders, helping customers maximize the value of KEV’s SchoolCash platform. This role is responsible for driving customer retention, product adoption, revenue growth, and executive-level relationship development across a portfolio of enterprise accounts.
Working closely with district stakeholders and internal teams including Sales, Support, Product, and Marketing, the Enterprise Customer Success Manager strengthens customer relationships, advocates for customer needs, and helps deliver a best-in-class customer experience. The ideal candidate brings strong SaaS customer success experience, business acumen, executive communication skills, and the ability to build trusted relationships within complex, multi-stakeholder environments.
How You’ll Contribute
- Manage a portfolio of enterprise K–12 customer accounts, building a deep understanding of district objectives, priorities, and operational needs while serving as a trusted advisor to district leadership.
- Drive customer retention as a primary responsibility by ensuring strong adoption, engagement, and ongoing value realization from KEV’s SchoolCash solutions.
- Identify and develop new opportunities for account growth by aligning KEV solutions to evolving district goals, initiatives, and funding priorities.
- Build and maintain strong executive-level relationships across finance, operations, technology, and school leadership stakeholders.
- Proactively monitor customer health, usage, and engagement to anticipate risks, strengthen adoption, and maintain a zero-churn mindset.
- Lead regular executive-level customer engagements, including quarterly and annual business reviews focused on outcomes, ROI, and future roadmap alignment.
- Act as the voice of the customer by partnering with Product, Sales, Marketing, Support, and Implementation teams to influence roadmap priorities and improve customer experience.
- Support customer advocacy initiatives including references, case studies, and participation in industry conferences and events.
Who You Are
- 5+ years in enterprise account management, customer success, or similar roles focused on retention, adoption, and revenue outcomes.
- K–12 edtech experience required.
- Proven ability to build and manage executive-level relationships across complex, multi-stakeholder environments.
- Strong track record of driving product adoption, customer value, and retention.
- Experience leading QBRs and other strategic customer engagements focused on outcomes and ROI.
- Ability to identify customer needs and surface qualified leads in partnership with Sales.
- Strong collaborator across Sales, Product, Marketing, Support, and Implementation teams.
- Excellent communication, presentation, and problem-solving skills.
- Self-driven, resilient, and effective in a fast-paced SaaS environment.
- Knowledge of school finance or district operations is a plus.
- Ability to travel up to 30%.
What We Offer
- Competitive compensation – We believe in rewarding great work with fair, competitive pay.
- Meaningful benefits– Because your well-being matters; both at work and at home.
- Retirement Savings Support – We help you plan for your future with company-matched programs, including RRSP matching in Canada and 401(k) contributions in the U.S.
- Professional development – We invest in your growth with ongoing learning, stretch opportunities, and continuing education, including KEV Academy for onboarding and skill-building, plus KEV University, our online platform offering a wide range of courses.
- Flexible PTO – Take the time you need to recharge with close to 4 weeks of vacation and a company-wide holiday closure
Why You’ll Love Working at KEV
- Make a real difference every day – At KEV, your work supports children, parents, and schools across North America. We don’t just build software, we create solutions that simplify lives and strengthen communities. Our mission is rooted in impact, and every team member plays a vital role in shaping the future of K-12 education.
- The KEV Way – At KEV, you’ll never feel stuck in the status quo. You’ll be part of a team that’s constantly questioning, improving, and innovating—always with one guiding focus: How does this help our schools and the students they serve? It’s a culture that challenges you to do your best work while reminding you why it matters.
- Grow with us – We’re scaling fast, and so are our people. At KEV, you’ll have real opportunities to learn, develop, and shape your career. Whether advancing in your role or exploring a new path, you’ll be supported every step of the way.
- Work alongside excellence – You’ll be part of a team with integrity who treat their colleagues with respect. who are accomplished but humble, collaborative but accountable. It’s a place where you can do your best work while feeling supported and inspired by the people around you.
- Celebrate Community and Culture – At KEV, we connect, recognize, and celebrate our people. Join Club KEV for team-building fun, hear directly from customers in our Voice of Customer Series, stay aligned with Monthly Townhalls, and be inspired by the KEVite Awards, where top contributors are recognized by their peers.
This job description indicates the general nature and level of work expected. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required by an individual joining the KEV team in this or any other capacity.
KEV Group is pleased to accommodate individual needs in accordance with the Accessibility of Ontarians with Disabilities Act, 2005 (AODA), within our recruitment process. If you require accommodation at any time throughout the recruitment process, please speak with your recruiter.
KEV Group is an equal opportunity employer who agrees not to discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, or age.
KEV may use AI-enabled tools to support components of our recruitment process. These tools are used to support human decision making. All hiring decisions are made by our People and Culture team in partnership with Hiring Managers.
Visit our website for more information and details about working at KEV.
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