Role Snapshot
Senior Key Account Manager responsible for strategic ownership of Famly's most valuable enterprise accounts across the Netherlands and Nordics, driving expansion, retention, and commercial growth while elevating team capabilities.
Job Description
Are you driven by building meaningful customer partnerships that deliver real commercial impact? Do you want to take ownership of key accounts while helping shape best practices and elevate the team around you?
Famly is looking for a Senior Key Account Manager to drive expansion, retention, and strategic influence across customers in the Netherlands and Nordics.
About Famly
We’re on a mission to stop admin stealing the joy of working with young children. We do that with our platform, the world’s first proactive assistant for educators and staff that handles admin for them so they can get back to what they love. And we do it with our content (like The Tiny Chair Podcast), reminding educators of the joy and meaning that got them into working with children in the first place.
About the role
As a Senior Key Account Manager at Famly, you will operate at the highest level of strategic account ownership. You will take the lead on our enterprise and most complex partnerships.
Solutions-focused and positive, you thrive in a fast-paced environment - navigating opportunities to accelerate commercial growth and deepen customer love at every turn. You’re not only a master of relationship management and growth - you’re also a driving force behind team excellence and customer-centric innovation.
What you'll be doing
Lead our most valuable and complex accounts with an executive-level approach. You'll build deep, multi-threaded relationships with senior stakeholders.
Design and deliver long-term account strategies, driving expansion, retention, and strategic alignment
Identify and close significant upsell opportunities through deep commercial and consultative work
Own the rollout and deployment of Famly across multiple large customers, sequencing milestones and adapting the approach for sites at different levels of readiness
Design and deliver training for nursery staff, from tech-confident to tech-nervous, building reusable materials that scale across the group
Enable other Key Account Managers (KAMs), supporting onboarding, peer reviews, and skills development
Act as a voice of the customer across Product, Sales, and CX, helping align internal teams with client needs
Own forecasting and portfolio reporting for leadership, ensuring clarity on growth, risks, and outcomes
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